Dunkin' - West View

Never get the same taste twice. Understaffed. Anthony the manager is unrelentless, always there holding the place together. Wish they had consistency with their... read more Never get the same taste twice. Understaffed. Anthony the manager is unrelentless, always there holding the place together. Wish they had consistency with their drinks

We went to Dunkin' in West View Plaza, Friday June 24th @6am. The you d lady who was there was COMPLETELY ALONE. She was making drinks, cooking food, taking ord... read more We went to Dunkin' in West View Plaza, Friday June 24th @6am. The you d lady who was there was COMPLETELY ALONE. She was making drinks, cooking food, taking orders... She was doing everything!! The poor girl looked so defeated an so stressed out. However,she did not miss one thing on our $40 order. Every item was correct. We did have a pretty extended wait time, but she told usthat ahead of our order. I gave the girl every bit of cash I had in my pocket and told her to stay strong. She is clearly adedicated employee and deserves to be recognized!!

For the first time in a long while, there was hardly any line at 8:20 AM, allowing me to get through quickly. Unfortunately, I was served a small hot chai tea t... read more For the first time in a long while, there was hardly any line at 8:20 AM, allowing me to get through quickly. Unfortunately, I was served a small hot chai tea that was cold, and they forgot to use almond milk instead of regular milk. I'm really disappointed with this.

I'm unsure why the service at this location is consistently disappointing during my visits. The staff members are unfriendly and often overlook customers who ar... read more I'm unsure why the service at this location is consistently disappointing during my visits. The staff members are unfriendly and often overlook customers who are waiting to place their orders. Although I don't come here frequently, each experience has been the same. This will probably be my final visit to this restaurant.

The service was efficient, but we experienced a wait time of over 45 minutes. It may be worth reconsidering the option for mobile pickup if the location can’t h... read more The service was efficient, but we experienced a wait time of over 45 minutes. It may be worth reconsidering the option for mobile pickup if the location can’t handle both drive-through and in-store pickups at the same time.