Reviews
What Marco Guzmán likes about La Gran Sabana:
Singlehandedly the greatest Venezuelan restaurant in the greater NYC metro area. I was brought to tears when the taste of the empanadas caressed the inside of my mouth. This restaurant outclasses anything in the area. I couldn't do anything besides drop down to my knees and bow down upon those who took the time to make it. I felt my body begin to levitate as the food snatched my soul. I was ready to be taken to heave... View all feedback. What User doesn't like about La Gran Sabana:
The staff offer a terrible and bad customer service over the phone, so disrespectful to treat a customer just for inquiring about the food which I was paying for plus the wait for a bread with some cheese and meat inside longer than 45 minutes so ridiculous even when clearly it was not a busy hour. It’s not the first time I got a bad experience for this place and their lack of customer service. View all feedback.
Reviews from various websites
It's really a shame with this place, the food is delicious but the customer service is so bad, they automatically charge you the 15% for service, which you don'...
read moreHorrible experience!!!!!!! Both girls working were extremely rude. I’ve never experienced this type of horrible service in my life!!!! I will never go back to t...
read moreWay to long of a wait.. very few customers and took almost 1 hour to get my order. Poor table with over 5 people it took just as long and not all came at once....
read moreDelicious Venezuelan food! Empanadas were delicious and garlic sauce the best. This place hit the spot, if you are craving Venezuelan food.Food: 5/5
The staff offer a terrible and bad customer service over the phone, so disrespectful to treat a customer just for inquiring about the food which I was paying fo...
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