The Cafe At Debenhams - West Lothian

We love Costa. Probably our first choice for coffee. Unfortunately the service in this particular Costa branch is the worst. Staff ignored the guest and very rude. Act like they don’t care in service. Busy with chit chatting.

I went to this restaurant today at 2:45pm for coffee and a snack, and was extremely disappointed with the limited and poor selection. The scone was dry and hard, and the chicken kebab flatbread seemed to have been reheated in the microwave for too long, along with the meatball wrap. The side salad consisted of a whole tomato, a bit of lettuce, and what appeared to be a whole red onion. I will not be returning to this restaurant, as it does not even deserve one star.

Came here on Monday for wee treat it’s lovely setting in the mall great view staff nice coffees tasty and cakes were good to afternoon special after 14-30 its nice to have a treat now and then

Although they offered gluten-free bread, they mentioned that it sometimes comes toasted. I had concerns about potential cross-contamination with wheat-based food in the grill, but I ultimately agreed to the bread. When it arrived, it was indeed toasted. Due to my cautious nature, I have a habit of tapping and wiping my fingers on gluten-free toast to dislodge any potential contaminants from the grill or toaster. This may seem extreme, but it's just a precaution to protect myself from getting sick due to others' lack of knowledge or carelessness. Being a coeliac can be challenging, and I sometimes question if it's worth the risk for something as simple as a bowl of soup. However, it's nice to be able to partake in what others view as a normal dining experience. I wish I didn't have to worry about these things, but unfortunately, it's a reality for someone with my condition.

Visited the cafe with my mum and sister who had come to visit from South Wales ,used a woucher voucher,for tea and scones ,was delicious,but there weren’t many scones left .