Starbucks - West Chester Township

I placed a mobile order this morning. I waited until the estimated ready time (actually a minute later than that) to pick up my order. When I came around to the window there was a woman who I assume was a supervisor or in management that confronted me about using the mobile app. Basically told me if I didn’t know how you use it the correct way that I needed to wait to place my order when I get to the store. They should get rid of the estimated ready time in the app if that’s not what you go by. I would also like to note that I was the only person in the drive thru and she had my drinks in her hand ready to go as she was giving me a hard time about my arrival time.

My wife and I had specialty drinks here this morning. This team was on the ball. Drinks were ready before you could get to the drive thru window. Hats off to them for turning around orders quickly and accurately knowing customers are on their way to school or work. Way to go team! My wife and I appreciate you. See you tomorrow.Thank you!PS Hats off to whoever the manager is of this store great job, greater team.

I'm really disappointed in the new atmosphere. Not enough room at busy times for anything coming inside and because so the line outside I think had gotten longer.

Not sure why this location took out seating inside and outside. It's the first Starbucks I have seen without seating. They even made the inside so much smaller where it gets crowded in the front when ordering and waiting for your drinks. They basically made this location a drive thru only.

No place to sit inside. It's about as warm and inviting as a pharmacy. They even took out their outdoor seating.