Subway - Waterville

#5 - Fast Food - Waterville, #20 - Pizza - Waterville, Sandwiches
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Subway

Subway
3.5 / 5 (2300 reviews)

Description

This restaurant showcases a mix of commendable service and concerning operational practices. While staff exhibit friendliness and dedication, their low wages and lack of employee benefits paint a troubling picture of the work environment. Customer experiences reveal inconsistencies, from stale bread to incorrect orders, leading to dissatisfaction with both the food quality and overall experience. Although the online ordering system is user-friendly, it falters by not updating item availability. Frequent issues with meals hint at a decline in culinary standards. Ultimately, the restaurant must prioritize both employee welfare and customer satisfaction for a truly enjoyable experience.

Last update: 17.01.2026 from: Terry

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★ 3.5 / 5 from 2300 reviews
terry-hughes-2
17.04.2024

Guy behind counter has crazy clown hair…with all the serve safe certificate on wall seems like someone would recognize violation and unsanitary practice.

brian-r-farmer70
17.04.2024

The food was fresh, the service was quick, and everything I wanted was available. I couldn't have asked for a better experience since everything was just to my taste. The staff worked well together, making it easy to get in and out quickly. As for vegetarian options, the veggie sub is fantastic. You can customize it with your choice of bread and a wide variety of vegetables. They also offer it as a salad if that’s your preference. They cater to both meat lovers and vegetarians, so there's truly something for everyone here.

genevieve-smith-chur
17.04.2024

I’m currently staying at a shelter in mid-Maine, and today, Subway generously donated subs for all of us to enjoy for dinner. Pizza Hut also made a similar donation today, providing us with chips, cookies, and packets of mayo and mustard. I want to extend my heartfelt thanks to Subway for their contribution to the shelter. Your kindness means a lot to us—thank you so much and bless you! As for a rating, I’d give 3 stars for the atmosphere since we’re at the shelter, but if I were at a Subway location, I’d give it 5 stars because it’s always a pleasant experience there.

dana-plummer-1
17.04.2024

This is our go to subway stop. The place is usually clean and not too busy. Service is okay, the guy we had last time was great.

joshua-rugg
17.04.2024

Whole place had a recent reno. Which is nice... until you see the sign saying they are no longer accepting coupons to save YOU money... you can tell it's working too because it only cost 30 dollars for 2 sandwiches and 2 drinks....

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