Kfc - Waterville

Great service and friendly staff! I’ll definitely return when I’m in town again. read more Great service and friendly staff! I’ll definitely return when I’m in town again.

The lobby was closed, possibly because of staff shortages or COVID—I’m not entirely sure. But once the staff saw I was a truck driver and couldn’t enter through... read more The lobby was closed, possibly because of staff shortages or COVID—I’m not entirely sure. But once the staff saw I was a truck driver and couldn’t enter through the lobby, they quickly let me in and provided excellent service. Truck drivers really appreciate places that put customer care first like this. I want to sincerely thank everyone here for making sure a hungry driver could enjoy a meal from his favorite franchise.

Ordered an 8-piece bucket with 2 large sides of potatoes, 2 large coleslaw, and 4 soft, fluffy biscuits, choosing the extra crispy chicken. Unfortunately, when... read more Ordered an 8-piece bucket with 2 large sides of potatoes, 2 large coleslaw, and 4 soft, fluffy biscuits, choosing the extra crispy chicken. Unfortunately, when we got home, the chicken was cold and unappetizing, the corn was old and hard, and the potatoes seemed like leftovers. We're fine with price increases and other changes, but serving old, cold food is unacceptable. I will be reporting this to the Health Department first thing tomorrow morning.

Our family loves dining here. We always enjoy ordering from both the KFC and Taco Bell menus! The atmosphere is very kid-friendly and the restaurant is always c... read more Our family loves dining here. We always enjoy ordering from both the KFC and Taco Bell menus! The atmosphere is very kid-friendly and the restaurant is always clean. My son insists on sitting at the large round table beneath the chicken bucket light display every time!

Absolutely rudest most incompetent staff possible. Never seen such behavior in 60 years on this planet. Mistakes with order after order, not one apology given.... read more Absolutely rudest most incompetent staff possible. Never seen such behavior in 60 years on this planet. Mistakes with order after order, not one apology given. One Hispanic gentleman hadn?t received his order and many had passed him, he politely askedfor it, was told too bad, must have given it to someone else. The gentleman quietly insisted on his order and finally the workersees his order off to the side, and instead of handing to him and apologizing, he literally threw at at him. My order wasincomplete just like numerous others were. They forgot the gravy. The Mac n cheese, was beyond old and container only had a tinybit in it, like they hadn?t even bothered to put in correct amount. Place filthy, tables dirty, trash on the floor, even wateron the floor where you walk in. I?ve never left a negative review in my life. But this KFC in Waterville is an absolutedisgrace. Needs to be shut down or get all new management and staffing. Will never go again.