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What User likes about The Works:
After my recent visit and review of this specific restaurant location, the manager reached out to me. They persuaded us to give them another chance to show us their best. We went back to the Waterloo branch, and this time my burger was cooked exactly how my wife likes it - well done with no char. My wife was a bit hesitant about how her burger would turn out, so she ended up ordering chicken instead. The service was... View all feedback.

What User doesn't like about The Works:
To make matters worse, the debit/credit machine was down, forcing us to pay in cash. Additionally, we were charged for two side fries instead of one, and the waiter made us uncomfortable by making a point of us not sharing our meals. Despite the issues we faced, we received no compensation or gesture of goodwill from the restaurant. In the end, we regretted our decision to dine at this location and will stick to the... View all feedback.

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