Reviews

Overall Total Score
3.5 out of 5
Very good | 2321 reviews

What Tonya Brubacher likes about Swiss Chalet:
We popped in for a quick bite to eat because you can always count on Swiss chalet! Heather was our server and she was amazing! She was super friendly and super helpful and made our experience of that much better. Highly recommend! View all feedback. What Laura B doesn't like about Swiss Chalet:
Do NOT eat here!!!! The worst experience from service to food!! I LOVE Swiss Chalet!! This location at the Boardwalk should be shut down! Service is poor at best but the state of restaurant was beyond disgusting! 7-8 tables full of dirty dishes with only 3 tables of customers....short staffed is a poor excuse! Manager was no where to be seen.....he/she should have been out apologizing for the filth and also cleaning... View all feedback.

Reviews from various websites

Yelp
2.2 ★ from 10 reviews
Deb
06.10.2024 - 09:42

Service is very slow... Have to wait too long to get your condiments by the time they come back your food gets cold not happy

Rob
06.10.2024 - 09:42

The only thing consistent about this Swiss Chalet location is the brutally poor management. I feel badly for the severs as they appear to be trying hard but hav...

read more
Vincent
06.10.2024 - 09:42

Swiss Chalet was started in Toronto in 1954, with locations across Canada. The chain is famous for its chicken and ribs, and this new location is another great...

read more
Ian
06.10.2024 - 09:42

Take out seems to run pretty smoothly, but twice in the last few months, we've gone in to eat and have been ignored or mistreated by the greeting staff. Twice w...

read more
M
06.10.2024 - 09:42

I tried this place about a year ago and swore I 'd never go back, but I have a short memory and I was hoping it would be better this time. Alas, I was disappoin...

read more

Swiss Chalet, a beloved Canadian chain, recently garnered mixed reviews at its local KW location. While some diners experienced attentive service, delicious food, and a welcoming atmosphere, others faced delays and subpar meal quality. Reports of cold dishes and underwhelming portion sizes were prevalent, with one reviewer noting hard buns and stale fries. Conversely, many hailed the exemplary service from staff like Heather and Dahlia, who made dining enjoyable, especially for families. With new management aiming for improvement, the potential for consistency and quality remains, leaving guests hopeful for positive changes in their dining experience.

Restaurantji
3.1 ★ from 158 reviews
Tonya
14.10.2023 - 18:29

We popped in for a quick bite to eat because you can always count on Swiss chalet! Heather was our server and she was amazing! She was super friendly and super...

read more
Bethany
14.10.2023 - 18:29

Our waitress Heather was helpful and kind.I really enjoyed the chicken stir fry which I tried for the first time. This restaurant is now under new management an...

read more
Amy
14.10.2023 - 18:29

I had a lovely time here yesterday with my 2 younger kids yesterday. The service was fantastic, the food was fresh and they were super nice. I was asked many ti...

read more
Laura
14.10.2023 - 18:29

Do NOT eat here!!!! The worst experience from service to food!! I LOVE Swiss Chalet!! This location at the Boardwalk should be shut down! Service is poor at bes...

read more
Kevin
14.10.2023 - 18:29

Waited in the entrance for 5 min. 3 servers looked at us, then went on with their conversation. No problem. We found a delicious restaurant 100m away called Alm...

read more
Heyrestaurants
1.2 ★ from 6 reviews
Stacey
21.03.2024 - 11:20

The chicken is just as tasty as it is at other locations, but the service here is embarrassingly poor. Be prepared to wait at least thirty minutes for your meal...

read more
Melly
21.03.2024 - 11:20

Ordered online and picked up my order, only to find the pirogies I ordered were not in the bag. Called the store, and was told they were sending them...

Kerri
21.03.2024 - 11:20

I remember there is a reason we stopped coming here. 20 mins before a server even brought any of us a drink or asked for a drink order, all the food...

Lisa
21.03.2024 - 11:20

I ordered takeout for 5 meals from this restaurant and when I got home, my son's meal was missing the fries and the chicken portion looked smaller than expected...

read more
Frank
21.03.2024 - 11:20

Even though I live just 2 minutes away from this restaurant, I have decided to start going to the location on Weber St. from now on. We have been disappointed a...

read more
Int Restaurants
3.5 ★ from 1049 reviews
Bev
15.01.2024 - 06:29

My husband and I had an amazing waitress today. Dahlia. She was prompt and efficient with our order which was hot and delicious. We have found the Boardwalk loc...

read more
Daniel
15.01.2024 - 06:29

Good and quick service. Food came out fast and was hot fresh. Good portions sized chicken dinners, our table all did the 1/2 chicken meal and had plenty to take...

read more
Google
3.2 ★ from 733 reviews
Tripadvisor
3.6 ★ from 129 reviews
Doordash
4.4 ★ from 252 reviews

Good Rated Restaurants near Waterloo

4.9
Menu
Open Now
4.9
Menu
Open Now
City: Waterloo, 401 Weber Street North, Waterloo, Canada
"One of the hidden gems in Waterloo, I have been going here a couple of years now since my Manulife office is just down the road. A short walk for an h..."
4.8
Menu
Table booking
Open Now
4.8
Menu
Table booking
Open Now
City: Waterloo, 255 King St N, Waterloo, Ontario, N2L, Canada
"I love the Rip Tide bowl. It's amazing."
4.9
Menu
Table booking
Open Now
4.9
Menu
Table booking
Open Now
City: Waterloo, 40 King St S, Waterloo, Ontario N2J 1N8, Canada, N2J2W8
"Amazing food and service. A great spot to spend your anniversary"
4.8
Menu
Table booking
Open Now
4.8
Menu
Table booking
Open Now
City: Kitchener (near Waterloo), 2980 King Street EastON N2A 1A9, Kitchener, Canada
"Excellent meal, service, and atmosphere. Everything was delicious"
4.4
Menu
Table booking
Open Now
4.4
Menu
Table booking
Open Now
City: Waterloo, Kitchener-Waterloo, 46 King St N, N2J2H4, Canada
"Enjoy this nook and a few options can be veganized"
4.4
Menu
Table booking
Open Now
4.4
Menu
Table booking
Open Now
City: Waterloo, 462 Albert St, Waterloo, Ontario N2L 3V4, Canada, N2L3V4
"Veey extensive menu. Friendly atmosphere. Chose the Reuben which came with fries, coleslaw and dill pickle. Packed with corned beef and sauerkraut. Sm..."
4.5
Menu
Table booking
Open Now
4.5
Menu
Table booking
Open Now
City: Waterloo, 615 Davenport Rd, Waterloo, Ontario N2V 2G2, Canada, N2V2G2
"Great service and pleasant staff. Pizza is amazing."
4.5
Menu
Table booking
Open Now
4.5
Menu
Table booking
Open Now
City: Waterloo, 504 Albert St, Waterloo, Ontario N2L 3V4, Canada, N2L6J8
"Great eating always and great service"
4.5
Menu
Table booking
Open Now
4.5
Menu
Table booking
Open Now
City: Waterloo, 105 Oak Park Drive, Waterloo, Ontario N2J 4J8, Canada, N2K0B3
"Wow - a real hidden gem in a spot you wouldn't expect (up behind RIM Park) just over 20 items on the menu - salads, pasta and pizza, and I wanted to t..."
4.5
Menu
Open Now
4.5
Menu
Open Now
City: Waterloo, 62 Balsam St, Waterloo, Ontario N2L 3H2, Canada, N2L3H2
"After driving by this place numerous times in its out-of-the-way location in the university district of Waterloo, my wife and I finally went here for..."