Subway - Waco

Sandwiches, Delis, Delivery Services

Subway

Subway
3.6 / 5 (2448 reviews)

Menu

Here you will find the menu of Subway in Waco. At the moment, there are 1 meals and drinks on the menu.

At a local Subway, customer experiences have been mixed, highlighting both service excellence and significant food quality issues. While some patrons praise the friendly assistance of staff, particularly a helpful employee named Pamela, many express frustration over online orders consistently missing items or not being prepared as requested. Complaints about subpar sandwich quality, including slimy lettuce and excessive salt, have also emerged, driving some customers to seek alternatives. Despite some positive service interactions, recurring food problems suggest that this location struggles to meet basic expectations, leaving a divided and dissatisfied customer base.

Last update: 27.01.2026 from: User

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★ 3.6 / 5 from 2448 reviews

Was User at Subway a mag?
I had problems ordering on the app and when I called the load pamela gladly helped me out. she was friendly and had a great job. I'm working close and my employees and I'm coming here often. we always get an excellent customer service and we appreciate it! View all feedback.

What User dislikes about Subway:
The sandwiches may be prepared the same way at any restaurant, but what truly sets one apart is the service. Many staff members are navigating their own challenges and may feel overwhelmed by their responsibilities. So, I believe it’s important to be patient and friendly with the workers, as they are doing their best! View all feedback.

The sandwiches may be prepared the same way at any restaurant, but what truly sets one apart is the service. Many staff members are navigating their own challenges and may feel overwhelmed by their responsibilities. So, I believe it’s important to be patient and friendly with the workers, as they are doing their best!

I had problems ordering on the app and when I called the load pamela gladly helped me out. she was friendly and had a great job. I'm working close and my employees and I'm coming here often. we always get an excellent customer service and we appreciate it!

They still had breakfast for dinner. he had flying; but they kept eating as much as possible. the soaking machine was the worst. I literally left out and tried up to 4 different aromes that were all terrible. it needed either a kind of maintenance done. nasty. the load was a register card warm; I'm in the regular freezing. yes. will not go back long.

I had some difficulty placing my order through the app, but when I called the store, Pamela was there to assist me. She was friendly and had a wonderful attitude. I work close by, and my colleagues and I frequently visit this restaurant. We consistently receive excellent customer service, and we truly appreciate it!

The restaurant is beautiful and clean, offering great service and excellent food. A special thanks to ID 2811. Our sandwich was absolutely delicious!

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