Giant Eagle Bakery - Verona

They have a great selection in spite of supply shortages most likely due to covid 19, I never see them crowded. They move people really fast at checkout. Staff is always friendly. Its really convenient.

Good Evening, I am a lifelong Giant Eagle customer. Among the reasons I shop exclusively at your stores, is that I have always had good experiences with your staff. They are usually very courteous and helpful. That brings me to the reason I am writing this comment. I had a terrible experience on Thursday afternoon (April 23 . It was early afternoon, and this experience occurred at the Deli Counter. The employee in question (I later found out her name was Janet was indescribably rude and unacceptable. I don 't know if she was having a bad day, but she immediately presented an attitude of anger, frustration, impatience, and showed a profound lack of courtesy. She barked at me Can I help you? I wish I could convey in this message the condescending tone, which would best be described as bitchy. I asked for a pound of Genoa Salami. With the nastiest of tones, she asked What brand sir? (I didn 't know there were multiple brands, I didn 't know what they were called. So, I asked politely Pardon me? She repeated, in a raised voice and even nastier, WHAT BRAND SIR? The tone was so unbelievably condescending (indicative so obviously of someone who hates their job . I tried to remain composed, though she was already upsetting me. I asked, What are my options. She quickly mumbled angrily, some unintelligible words, which I assume were brands of Genoa Salami.... She took no time to explain, she just miserably rattled off the words. Mind you, there was no line of people waiting that might have caused her lack of patience. There was zero hurry. By this point, she had made me feel stupid for not knowing what brand of Salami I wanted. Sadly, I lack her vast experience and storied career at the Deli Counter. Clearly, I needed to be educated on the finer nuances of Salami. Janet didn 't seem at all interested in Customer Service she appeared to me to be one of those people who just can 't wait to be away from people and have her next smoke break, while complaining about how much she hates her dead end job. I digress, when I said Give me the Italian one that was it for Janet. She repeated ever so much more NASTILY, WHAT BRAND SIR? Like I was a moron. By that point, I had definitely reached the end of my Janet rope. I replied, Nevermind, I don 't want anything from you. You 're an ****. (Maybe not my most diplomatic moment, but certainly a true statement. WAIT, it gets better. After, I had told Janet my true feelings about her, I was prepared to let it go Janet had other ideas and promptly returned my comment, saying..... and I quote..... Yeah, well you 're an **** too She then went on a tirade (in front of anyone in shouting distance about You don 't call me fucking names under your mask Despite Janet 's disappointing and unforgivable lack of originality in her retort (there were so many other things she could call me, but her lack of imagination or maybe vocabulary caused her to use my word! , her complete loss of composure made me laugh heartily under my protective mask. When I was able to stop laughing AT Janet and most certainly not WITH Janet... I had reconsidered letting it go I informed Janet that I wanted to see her manager. She glared at me in disgust, and made the call for a manager. I had a brief, polite conversation with the young man who answered the call. After explaining all of this to him (he was great by the way , I asked him how to file a formal complaint about Janet.... And here we are. Everything about Janet 's behavior SCREAMS I should never be allowed in the presence of customers again. RUDE, IMPATIENT, RUSHED, TOO BUSY TO BE BOTHERED...... I could go on, and on, and on... with additional descriptive adjectives, but I am certain that I have conveyed how utterly disturbing Janet 's behavior was. I certainly wouldn 't want her representing me to the public.

I like this Giant Eagle for one reason and one reason only. It makes you work. It doesn't make things easy for you. The inside is a rather small setup, but it gives you what it needs. But what I think is best about this place is the pharmacy. You see, most people don't want to walk inside and like to use the pharmacy drive thru. Well, not here. You will still need to park. Instead of a drive thru pharmacy, they have a walk up pharmacy. The window is on the sidewalk. So, if you are already walking to the window, just take the little extra walk and go inside. It won't hurt you.

I was honestly quite frustrated with this place; it left a bad taste in my mouth. When I went up to the cash register with my food, I couldn't believe there wasn't even a hint of customer service in the store, let alone anything impressive.

Lindsay and Samantha at the customer service desk were incredibly patient and went above and beyond to assist me with an issue I had regarding Western Union. They managed to resolve the problem, and I was able to get my refund thanks to them. Thank you so much, ladies!