Fatburger - Van Nuys
Fatburger
Description
At Fatburger, guests often rave about the exceptional service, highlighting the staff’s friendliness and willingness to go the extra mile, like returning lost items. However, the food experience is less consistent. While many enjoy the thick fries and tasty burgers—including options for turkey and Impossible patties—some find the burgers overly dressed and prices higher than expected for similar offerings nearby. The absence of restrooms is a notable drawback. Overall, this classic Southern California burger joint impresses with its service but leaves room for improvement in menu value and food consistency.
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The ladies that work at this franchise have great customer service and fix your food to your liking. Fatburger franchise need ADULTS to provide great services to their customers.
Love me a good fat burger. The original fatburger is the best. I used to always get the turkey burger. Now I get a regular burger with an egg sometimes on top good stuff. I prefer fat fries cuz they're meatier, the skinny fries are kind of tasteless. There's parking up front on the street. Make sure you get a burger card that you can stamp every time you go. I've gotten a couple free burgers by 8 get one free
My best friend once raved to me about how good this place was.. However, during his most recent visit he encountered a very rude employee who was extremely dismissive and rude when he advised that he’d gotten the wrong burger as it contained mayonnaise he specifically asked for NO mayonnaise. He has been vegan for several years and cannot have mayonnaise or obviously meat. When he went back to pick up his replacement veggie burger, the mayonnaise was gone however an actual meat patty was in its place! As someone who hadn’t consumed meat in several years, this actually caused him to get sick, and was sick for over 24hrs. He tried following appropriate channels by filling out to the customer satisfaction form, but has not gotten any responses. A very unpleasant experience, followed by even worse customer service.
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