Arby's - Union

My son really loves Arby’s and I want them to make it in Union, but this is going to be difficult with poor service and rude employees. We have had this bad experience every time we go there. We keep giving them chances to improve, but it only seems to get worse.

Very disappointed in this Reuben sandwich. Usually it's very good, however this time it was very tough and grizzly. No, I did not complain about it to management, I'll just skip the reuben sandwich next time . I still like Arby's, just not this sandwich.

Great area and food was good but service was TERRIBLE. THE lady tonight working the window in the union store was terribly rude ,kept rushing my order at the drive through asking me is that it after each item said then was very rude at the window quickly handed me the bag without even looking at me and didn't say thanku or anything. Just RUDE and unpleasant.

Food is good, but service is very rude and not friendly at all! The cashier was awful, didn't act like she wanted to take our order, no thank you, no

My mother and I went to the drive thru after church on 12/17/2023 and she ordered a classic roast beef, I ordered a french dip for me and a classic roast beef for my husband. When I got home my husband lifted the top bun from his sandwich and noticed how the roast beef looked. It was darker than usual and thicker. It was sliced deli meat from the store. It was not sliced in house like usual, it was awful. I thought Arby's prided themselves on slicing their own meats. If they had run out of the usual roast beef they should've been letting people know when they ordered so they could decide if they wanted to still order. Had it not been for the au jus I could not have eaten my french dip. If this is how it is going to be from now on I will not eat there again.