Tim Horton's - Troy

Good ice coffee when made right read more Good ice coffee when made right

I went thru drive thru today I ord a large iced pumpkin spice latte I got a regular iced coffee no flavoring I went back thru got what I thought was the right c... read more I went thru drive thru today I ord a large iced pumpkin spice latte I got a regular iced coffee no flavoring I went back thru got what I thought was the right coffee I left, took a drink and it tasted like chemicals, no pumpkin flavor I called and mgr answered and said she made coffee and she used pumpkin spice mix she said she didn't like the mix either she did say she would replace it I was on my way to work she said she would be there on Sat but I live 10 miles away then she hung up on me I was very friendly did not raise my voice i will not go back to this Tim Horton's sorry for the long post I never got a receipt either

I want to like this place so badly, but the coffee is just so inconsistent. I order a double-double iced vanilla coffee every time. I’m pretty chill if there’s... read more I want to like this place so badly, but the coffee is just so inconsistent. I order a double-double iced vanilla coffee every time. I’m pretty chill if there’s a little variability. However, sometimes it’s perfect, other times it’s WAY too sweet, or barely sweet at all, or watery, or it barely has any ice. I just don’t get it. I do drive out of my way to this one though because the other one in Troy is even less consistent. Everything else seems fine but I find myself more disappointed than satisfied. The last time I went I got grounds. I think I’m done with this place. Four Month Update: I went ahead and tried again. Same. Just didn’t taste good, although no grounds. Also, not their fault, but why do I have to load money on a card, rather than just pay directly on the app with a card or ApplePay? I had a free bagel on the app too. This made me order at the drive thru instead, but my free bagel wouldn’t register when I scanned my app, so it’s all pointless.

When it came time to pay, the young man told me that my card was declined. I have a company card with a high limit, and he attempted to process it three times w... read more When it came time to pay, the young man told me that my card was declined. I have a company card with a high limit, and he attempted to process it three times without success. This is actually the second time this has happened to me at this location. Instead of being straightforward about not wanting to sell me the donuts, they claimed my card couldn't be processed. Frustrated, I went to Dunkin' instead and spent $100 without any issues or negativity. The staff at this donut shop were rude and clearly uninterested in making a sale. I won’t be returning and hope the owner will consider training their employees to be more courteous and attentive to customers.

My husband and I went through the drive-thru and ordered two iced coffees. Unfortunately, we weren't greeted at all, and both of our coffees were watered down,... read more My husband and I went through the drive-thru and ordered two iced coffees. Unfortunately, we weren't greeted at all, and both of our coffees were watered down, as if they had been prepared long before we arrived. The only positive note was that the lady handed us two extra straws, which made us laugh a little.