Tim Horton's - Troy

When it came time to pay, the young man told me that my card was declined. I have a company card with a high limit, and he attempted to process it three times without success. This is actually the second time this has happened to me at this location. Instead of being straightforward about not wanting to sell me the donuts, they claimed my card couldn't be processed. Frustrated, I went to Dunkin' instead and spent $100 without any issues or negativity. The staff at this donut shop were rude and clearly uninterested in making a sale. I won’t be returning and hope the owner will consider training their employees to be more courteous and attentive to customers.

I had a cafe mocha and some Timbits at a charming spot in downtown Troy, OH. The employees were incredibly sweet and attentive.

My husband and I went through the drive-thru and ordered two iced coffees. Unfortunately, we weren't greeted at all, and both of our coffees were watered down, as if they had been prepared long before we arrived. The only positive note was that the lady handed us two extra straws, which made us laugh a little.

Food and service was great. They need to work on uplifting the place. Would order driver thru next time.

Go in the morning!!! Don't bother going in the afternoon after 2:00! Lazy workers, attitude given, and playing on their mics. Morning crew is very chill hard working!!!