Ruby Thai - Towson
Ruby Thai
Description
A casual food-court Thai spot that divides patrons: some praise a reliable Thai-style BBQ chicken and friendly service, while many report inconsistent, dry or over-seasoned dishes, misleading pricing and extra charges, and rude or abusive management. Expect quick, inexpensive meals when it’s good, but be wary of uneven quality and customer-service issues that make experiences hit-or-miss.
Feedback
We nearly always eat here when we go to the mall. The food is absolutely delicious!
I recently moved to Georgia, and I absolutely adore this restaurant! Whenever I come back home, I always make sure to order the Thai-style BBQ chicken. I've never been let down! I love exploring various cultural cuisines, and this place truly hits the mark! The staff is also exceptionally polite and friendly. I can’t wait to come home again soon!
The customer service at this restaurant is awful. They have a sign advertising a meal with one meat and two sides for $8.79, but that's not true. They consistently overcharge, and when you inquire about it, they pick an item and claim that's the reason for the extra charge. I ended up with only pasta, eggplant, and beans, yet I was charged $11.21. When I asked why, they told me the beans were an extra charge! I will never return to this place. The staff is very rude and fails to inform customers in advance about additional charges.
Very good food, I recommend
Food was inedible. The bang bang shrimp was simply regular sized shrimp that was over seasoned and burned so badly that it had a crunch. The pepper beef was so chewy and had no flavor. The lo-mein noodles were dry, and the chicken was so over seasoned with what tasted like curry that made it both inedible because it was too overbearing. I'll stick with the Ruby Thai at the Mall in Columbia instead.
Menu
Chicken Dishes
Sauces
