Dunkin' - Towson
Dunkin'
Description
**A Mixed Experience at Dunkin’ Locations**
Reviews for Dunkin’ reveal a striking contrast in customer experiences. While some locations provide friendly service and correct orders, others struggle with language barriers, accuracy, and staff attitude. Complaints highlight issues like incorrect drink preparation, forgotten items, and rudeness at the drive-thru. Patrons express frustration at the lack of attention to detail and a seemingly indifferent staff. In contrast, certain establishments consistently deliver fast service and a welcoming environment, proving that positive experiences can vary significantly within the same brand. Customers recommend seeking out reliable locations to avoid disappointing visits.
Images
Feedback
The service has consistently been excellent—polite and attentive.
The staff had difficulty understanding English. Even after repeating my order three times, it was still incorrect. Additionally, one employee attempted to overcharge me, but I made it clear that I wasn't going to be taken advantage of.
My drink was terrible, and to top it off, my food was missing from my order, which I paid for. When I went back to inform the staff, the employee told me she couldn’t get in touch with her manager because they wouldn’t answer. So, what happens in an emergency? Just avoid this location. I will continue to drive to the one near Stevenson University, where I’ve never had any issues with my orders.
I need the app to allow more options like, why can u not add foam to ANY DRINK?! I use it as my sweetener. I think the app needs to rigid in selections. My neighborhood DD, 1109 Block of Reisterstown Road is AMAZING! THE morning dude is what u need to get the day moving!
Hi there!So I am one of many who work at the nearby Licensing Division, and I must say that the service here is always top notch:-Fast Service-Correct orders, and offers of fixes if something is wrong(Not that it has been for me)-Friendly Staff-Fast and efficient Drive-Thru Service-Clean Facility-Neat and Tidy DisplaysThis place has it all, and while I can't speak for the whole of the Licensing Division, I can say that this Dunkin keeps me Runnin', so thanks guys! And keep up the good work! :DAnd please feel free to say hi to the shy lady that pops by with the cat headphones
Menu
Espresso
Brown Sugar Oat Iced LatteNotes of brown sugar; toasted oats; & baked cookie are swirled + creamy oatmilk & rich espresso for a warming; delicious iced latte.
Breakfast Faves
Toasted White Chocolate Iced CoffeeYour favorite Iced Coffee + creamy white chocolate flavor for a festive brew.
Holiday Blend Packaged CoffeeCelebrate the holiday by making your favorite Dunkin Holiday Blend coffee right from your kitchen.
Holiday Delights
Peppermint Mocha Signature LatteRich espresso & milk paired + peppermint & mocha flavors. Topped + whipped cream; mocha drizzle; & a dusting of hot chocolate powder for a festive; decked‐out latte!
Peppermint Mocha Iced Signature LatteRich espresso & milk paired + peppermint & mocha flavors. Topped + whipped cream; mocha drizzle; & a dusting of hot chocolate powder for a festive; decked‐out latte!
Toasted White Chocolate Signature Latte
