Pretty Cuppa - Tower Hamlets

I ordered a toasted bagel with butter, but after a long wait, I received a slightly warmed bagel with clotted cream instead. When I complained, I was told that... read more I ordered a toasted bagel with butter, but after a long wait, I received a slightly warmed bagel with clotted cream instead. When I complained, I was told that this was the preferred option for other customers because they had run out of butter. Disappointed, I requested a refund and left to eat somewhere else. Furthermore, I found the price of £2.50 for a plain supermarket bagel with butter to be quite steep.

The restaurant is charming but quite small and pricey. The service is lacking: they ran out of bottled water and refused to provide tap water as an alternative,... read more The restaurant is charming but quite small and pricey. The service is lacking: they ran out of bottled water and refused to provide tap water as an alternative, we had to remind them about the rest of our order twice. They neglected the table next to us, leaving the customers waiting for half an hour. When one of the diners approached them, they simply replied "sorry, we forgot about you completely." Given the limited space and few tables, this level of service is unacceptable.

I paid £9.90 for two pastel de nata and a small coffee without knowing the prices beforehand. They sprinkled cinnamon on the pastries without asking, and despit... read more I paid £9.90 for two pastel de nata and a small coffee without knowing the prices beforehand. They sprinkled cinnamon on the pastries without asking, and despite ordering a regular latte, I received a small one. The pastries were tasty but overpriced compared to ones at the South Bank. I was disappointed that the Coffee Cab was not available. I regret not being more hungry as I could have gotten a better meal for the same price nearby.

The food is lovely, coffee's or tea's are the best. My son and I just love the place. The cakes are fab !!!! read more The food is lovely, coffee's or tea's are the best. My son and I just love the place. The cakes are fab !!!!

True it's expensive but made with love: read more True it's expensive but made with love: