Itsu - Feedback

#21 - Asiatic - Tower Hamlets, #27 - Fast Food - Tower Hamlets, Asian

Reviews

Overall Total Score
3.8 out of 5
Very good | 3423 reviews

Was Meow Meow at Itsu a mag?
I went to Itsu last year in November, and I had my grandma with me and she only speaks Chinese. I wasn't looking forward to translating the whole menu when one of the members of staff asked what language she speaks and got a member of staff to translate the menu for me, and I am very grateful to that person View all feedback.

What dina rosario garcia baca dislikes about Itsu:
Order arrived missing one set out of two, with a miso soup I didn’t order, and only £3 taken off the invoice. It’s shameful. If they didn’t have what I ordered they should have just issued an instant refund. View all feedback.

Reviews from various websites

Gastroranking-it

Last update : 27.08.2024

3.8 ★ from 50 reviews
sk-m-chef6
27.08.2024

The team at Itsu in Jubilee Mall provides excellent food and customer support. Sammy, the supervisor, is very helpful and works with Tasha and their colleagues to accept feedback, explain things, and take appropriate measures. Thank you for the great experience.

nsynut
27.08.2024

Last week I went to the store, they had some issues with payments but the store manager was assisting people and staff and was very nice. The box I’ve bought was delicious and fresh too! Highly recommend!

jennifer
27.08.2024

Food was still extremely warm and delicious came with multiple recyclable utensils e.g. chopsticks, forks etc good packaging and food was scrumptious

marc-lewis-fish9579
27.08.2024

Great service at the counter and I thought we had been guided in the right direction. Unfortunately there was something bad in the food, probably the salmon (which tasted fishy and old). Our whole family got food poisoning and now we are looking at a transatlantic flight with….digestive issues. I’ve asked for a refund for our meal and hopefully we will get one.

therichastill
27.08.2024

Itsu is one of my favourite places to get something to eat as their food is quite healthy. The only thing that irks me is that they do not accept cash for payment. I visited their store at the food court in Canada Place and once I had ordered my food I was invited to take a seat and I did not have long to wait before it arrived. The food was really tasty and the staff were polite. The restaurant was clean and tidy and well presented.

Despite some negative reviews, Itsu in Jubilee Mall offers a wide range of freshly prepared food, with a good selection of sushi and salads. While some customers complained of bland dishes and missing items in orders, others praised the friendly staff, cleanliness, and COVID safety measures. The service was a mixed bag, with some reporting rude behavior and others highlighting excellent customer support. Overall, Itsu seems to offer a convenient and reasonably priced dining option, especially for takeaway lunches in Canary Wharf. The restaurant's Chef Jakub Gorelka was particularly noted for his excellent food and service.

Menu

Last update : 16.12.2022

4.1 ★ from 7 reviews
tiffany49-1
16.12.2022

Consistently nicer and faster service. and because it is always so busy, it makes sure that the sushi always really tastes fresh in contrast to some of the other itsu Takeaway counter in the wharf.

lindsay-murray-1
16.12.2022

I love this place, they keep it easy and fast. usually a cheap lunch option during weekdays, I like the fresh of whatever they have in offer. love their hotpots especially. fabulously fresh and light!

tina-mason-student2
16.12.2022

Well to eat on the go or a quick lunch with friends. short overview atmosphere lively personal and management friendly kid friendly pornstar for adults but has few dings for children menu and selection large selection of fusion food and caters for all from vegan to carnivores. recommend them friends and family for eating on the go cleanliness yes notizen very popular to go on lunch with all office people take lunch.

lknight
16.12.2022

One of the better two. itsu is always met with service and cleanliness and miss. Eat is good, but they tend to be with the staff and not cleansing. this two-g was good. friendly staff, clean and in the mall so beautiful, watching people. good choice, freshly prepared. like most of the second high seat community table. love the fact that they show calorie.

flloyd-bush817
16.12.2022

Got a voucher for a free soup, and staff were very welcoming and polite. Wide range of good food which was prepared/cooked quickly. All staff were wearing masks, place was very clean and covid safe

Foursquare
3.3 ★ from 79 reviews
Google
4.0 ★ from 191 reviews
Restaurantguru
4.0 ★ from 176 reviews
Tripadvisor
3.9 ★ from 20 reviews
Ubereats
4.5 ★ from 1110 reviews
Yelp
3.6 ★ from 10 reviews
Zomato
2.8 ★ from 9 reviews
Gastroranking-uk
4.2 ★ from 1198 reviews
Int Restaurants
4.0 ★ from 573 reviews

Good Rated Restaurants near Tower Hamlets