The Loft Hawaiian - Torrance

I'm disappointed to say that I will no longer be dining here. I've been a loyal customer for over 25 years. Yesterday, I ordered my usual three-item combo, whic... read more I'm disappointed to say that I will no longer be dining here. I've been a loyal customer for over 25 years. Yesterday, I ordered my usual three-item combo, which costs $22.95. When I went to pick up my order, the young woman at the register charged me $31. I asked her why, and she said the beef was an extra $4. I was taken aback and asked for an explanation, but she didn't have one. I pointed out that the menu does not indicate any extra charges, and I had not been informed about this change. She was unable to respond. I mentioned that I've been a customer for 25 years and had never encountered this before. I was appalled by the lack of competence displayed by both the young woman and her colleague in handling the situation. This is incredibly frustrating and shows a total disregard for customer service. It's truly a disappointing day, and I will not be returning.

Generous portions, friendly staff, and delicious food! Rating: 5/5. read more Generous portions, friendly staff, and delicious food! Rating: 5/5.

I returned here to The Loft after 10 years, for no other reason than I 've not gotten around to it.The Island Fried Chicken is good. I don 't remember going to... read more I returned here to The Loft after 10 years, for no other reason than I 've not gotten around to it.The Island Fried Chicken is good. I don 't remember going to this location before, as I 've gone to the one on Hawthorne, Pacific Coast Highway, and Redondo Beach Blvd (or maybe they were the Back Home at Lahaina branded associated Loft family of restaurants).This location in 2023 is Counter Service, and the dining area is kinda dark and dingy, not really with the whole Aloha spirit in decor or atmosphere. The service provider was, I think, Hispanic, so not the typical Polynesian Hawaiian Asian Islander type of staff you 'd stereotypically expect.Regardless of logistics and aesthetics, it 's down and dirty, hole in the wall, comfort food and good eats overallThe service as fast and friendly, no frills. Parking is easy in the parking lot.I 'd say this is the type of place you 'd take your wife of many years or family, more so than a night on the town date night experience. It 's a reliable known quality type place.

Great Hawaiian food. Good service with friendly staff. read more Great Hawaiian food. Good service with friendly staff.

I have always enjoyed the food from here. Even when it was in Torrance on Hawthorne years back. The Island Fried chicken is my favorite, but the Kalbi, Katsu Ch... read more I have always enjoyed the food from here. Even when it was in Torrance on Hawthorne years back. The Island Fried chicken is my favorite, but the Kalbi, Katsu Chicken and Charsiu Chicken are close behind. I also enjoy getting the Chinese Chicken salad fora meal every once in awhile. This place is good to eat at but I see lots of people getting the food to go. The take-out lineseems to always be busy. Oh I don't get appetizers a lot from here but of course the Spam Musubi is good and I enjoyed theKalua Pig Egg Rolls. If you have room the Jello Cheesecake is delicious and reminds me of my grandmother's dessert. Update11/30/2020 During this shelter in place during COVID-19 I've eaten here about 2 times a month at least. Since they were doinglots of take out before this thing they do it well. Also they are really organized and are running smoothly. Note -Only takingcredit/debit card. Please support them, the food is good, good portion size and the staff are nice. Update 11.10.22 Sadly it'sbeen a few months since I've been here to get food. There are a few changes since the last post. You can now enter therestaurant. They no longer have a cashier outside. They seem to have streamlined the menu a bit. It's still pretty much to-goonly but they are allowing people to eat in the restaurant. Unfortunately it's not the same as before. They moved the boothsaround and some are gone. I hope they are only doing this to keep the restaurant going. They are still only takingcredit/debit and no cash. Please come and patronize them, they are worth it.