Second Cup Café - Toronto

I go to this Second Cup location every once in a blue moon, hoping that I will have a good experience. I am a nice person who always says hi with a smile and says thank you. Yet, at this spot, in the best case scenario, I get disinterested employees who couldn't care less about my purchase. They usually don't even look at me when I pay. In the worst case, scenario, I have been served by employees who are outright and deliberately rude. This is the only Second Cup where I find customer service to be dismal.

Usually busy, good place. Nice staff! Takes meal plan as of 2023

Waited for 10 mins, and food was terrible, iced americano was warmed.

I asked for a medium coffee in a large so I could have enough room for milk, and they told me they'd charge me for a large.

This location is terrible. Firstly, the employees there work slower than snails, even when they see that there's a big lineup. Secondly, it's very disorganized for placing orders, as random people from behind the cash just ask you what you want and if you don't answer in like, 2 seconds, they ignore you and move on to the person behind you. Yesterday, I asked for a seasonal cookie, which I said in a clear, loud voice. However, the girl still got my order wrong, and they had the gall to glare at me rudely when I repeated it to her and let her know that she made a mistake. The cashier then glared at me, and this girl is always the cashier there and just glares at you every time like she either hates you or the world. Seriously, I know that they're probably students working on campus or something, but they should still maintain a professional attitude.