Reviews

Overall Total Score
2.8 out of 5
Average | 2967 reviews

Reviews from various websites

Tripadvisor
1.5 ★ from 129 reviews
Chris
16.12.2023 - 13:07

Previous bad experiences led me to not expect much but fair play pontypool mcdonalds you far exceeded expectations. Two lanes of drive through but no order unti...

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Mog54
16.12.2023 - 13:07

Ordered deliver at 16.30 estimate time 45 mins. Time then adjusted to 17.50 still no delivery at 18.30 when I cancelled disappointing the children. No communica...

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Ben
16.12.2023 - 13:07

Absolute shambles of a place staff don't know their backside from their elbow. Try to pass the buck on to Uber drivers when they're the idiots who forget to giv...

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Adam
16.12.2023 - 13:07

Time after time my order is never complete and I always promise myself that I will write a review, but never get around to it, but enough is enough and I will c...

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John
16.12.2023 - 13:07

No coffee for lorry drivers at night because this McDonald’s is a 24 hours for some costumers not all, thank you McDonald’s for not allowing some costumers to h...

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Dine-in or drive-thru, this restaurant seems to struggle with a consistent experience. Many customers report chaotic service, including incorrect orders and long waits, primarily attributed to a lack of effective management. Despite complaints about hygiene and employee morale, some customers do find commendable staff effort amid the disorder. While outdoor seating is ample, inside remains cramped, and busy drives often lead to frustration as patrons are served unevenly. Yet, a small number of diners praise the food quality, indicating that positive experiences can be found, albeit inconsistently. Overall, improvement in management and training is needed for a better dining experience.

Google
3.6 ★ from 2716 reviews
M
03.02.2024 - 01:52

More life in new inn cemetery and the food was pretty dead to

S
03.02.2024 - 01:52

Efficient although sometimes the milkshake machine doesn't work

Paul
03.02.2024 - 01:52

There is ample outdoor seating at this restaurant, but limited seating inside. On a Saturday lunchtime, there was a large, fast-moving queue at the Drive-Thru,...

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James
03.02.2024 - 01:52

During non-peak times it's fairly quick and easy, very busy on peak times though! Food is usually good though.

coral
03.02.2024 - 01:52

Food not that warm, as the staff puts it together then leave it by the open window. When staff told about this they dont particularly care. No atmosphere..

Gastroranking-uk
3.3 ★ from 122 reviews

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