Reviews

Overall Total Score
2.6 out of 5
Average | 2405 reviews

What Digger Mitchell doesn't like about Kfc:
This has to be the very worst KFC I have had in the last twenty years I ordered 6 pieces of Chicken, all of which must have been in a warmer for hours it was absolutely uneatable. I live 8 miles away so it wasnt worth taking it back. I will never in my life buy KFC again as long as I live. YOU SHOULD BE ASHAMED OF YOURSELVES. View all feedback. What HiyaTina likes about Kfc:
We had a wonderful meal at this restaurant tonight. The place was spotlessly clean. The staff members who served us, Tommy, Seren, and Ethen, all provided excellent customer service. I had visited this restaurant 3 months ago and the service was outstanding then, just like it was tonight. The staff are always polite, friendly, and willing to help, especially with my struggles in ordering. Thank you for your patience,... View all feedback.

Reviews from various websites

Gastroranking-it
1.4 ★ from 50 reviews
Fearless32304632422
05.10.2024 - 12:51

I had to ask for a refund after waiting 35 minutes for a bucket for one the place wasn't even busy. I feel sorry for the young manageress if this is the usual s...

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Bob
05.10.2024 - 12:51

Food cold not well presented just thrown together. Why is it so difficult to serve hot well presented food

Digger
05.10.2024 - 12:51

This has to be the very worst KFC I have had in the last twenty years I ordered 6 pieces of Chicken, all of which must have been in a warmer for hours it was ab...

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homeprobably
05.10.2024 - 12:51

Love the food but always dread going there because of the service. Very rarely get what I ordered and they only tell you they haven't got something after they'v...

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Luke
05.10.2024 - 12:51

Don't know why I give this place a 2nd and 3rd chance, each time the food is awful and its stale cold. Really don't understand what's wrong with the Pontypool b...

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While some customers have had negative experiences at this KFC location in Pontypool, with complaints about broken machines, slow service, and dry chicken, others have had much better visits. Some have praised the cleanliness of the restaurant, the friendly staff, and the excellent customer service. Customers have highlighted specific staff members, such as Tommy, Seren, Ethen, and Jamie, for their polite and efficient service. Overall, while there may be some areas for improvement, there are also shining examples of dedicated and friendly staff who contribute to positive dining experiences at this KFC location.

Tripadvisor
1.5 ★ from 104 reviews
HiyaTina
01.11.2023 - 09:14

We had a wonderful meal at this restaurant tonight. The place was spotlessly clean. The staff members who served us, Tommy, Seren, and Ethen, all provided excel...

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N1034RClukej
01.11.2023 - 09:14

I went here with my daughter and what a shambles, rubbish and mess everywhere outside, speaker not working and asking you to beep (this is to wake up the staff)...

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C1437
01.11.2023 - 09:14

Been to about 4 KFC's in by 23 years of living and non come close to Pontypool!! Staff were very friendly and served me fast, although the colonels chicken meal...

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kenyWales
01.11.2023 - 09:14

How mean can a company be. 3 pieces of chicken and a tiny portion of warmed up, old fries. Not even enough to eat one fry with each bite of the chicken. Chicken...

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Diggerboy2
01.11.2023 - 09:14

Called there this evening to get a take out , pulled into the disabled bay as I cant walk well. Was met with an overpowering stench of Sewage when I got out of...

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Google
3.0 ★ from 1174 reviews
Gastroranking-uk
2.3 ★ from 1127 reviews

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