Kfc - Torfaen

We had a wonderful meal at this restaurant tonight. The place was spotlessly clean. The staff members who served us, Tommy, Seren, and Ethen, all provided excellent customer service. I had visited this restaurant 3 months ago and the service was outstanding then, just like it was tonight. The staff are always polite, friendly, and willing to help, especially with my struggles in ordering. Thank you for your patience, Tommy, and for the hot sauce, that was very considerate of you. My husband was delighted for a change! We will definitely be returning in a few months. You are all a great asset to KFC.

I went here with my daughter and what a shambles, rubbish and mess everywhere outside, speaker not working and asking you to beep (this is to wake up the staff) 20 min waiting, staff dont know what they doing, missing food and the food we had was cold waste time complaining as they wont reply to you but they will reply if you have something good to say just go to mcdonalds next door

Been to about 4 KFC's in by 23 years of living and non come close to Pontypool!! Staff were very friendly and served me fast, although the colonels chicken meal was a little bland I thoroughly enjoyed the rest of my food. Staff seem to be trying their hardest and don't need ungrateful people leaving terrible reviews ya nittys. Amazing customer service and great food.

How mean can a company be. 3 pieces of chicken and a tiny portion of warmed up, old fries. Not even enough to eat one fry with each bite of the chicken. Chicken not bad but not fresh. Fries look and taste like they are half a day old. Look at the colour of them. Even the bag that they came in was half empty. Only once i had driven several miles away that I find this. Look at the size of the box. I know it's not that biggest meal in the world but the box looks empty. Mark up on this food must be in the thousands of percent yet they give old discoloured tiny portion of fries. I won't be back at KFC pontypool again.

Called there this evening to get a take out , pulled into the disabled bay as I cant walk well. Was met with an overpowering stench of Sewage when I got out of my car I was standing in a huge puddle of sewage. Think what you will.