Cafe Venetian - Torfaen

I just had lunch at this restaurant. The food was okay, but they don't have a restroom. A lady came in with her child needing to use the restroom, but they were... read more I just had lunch at this restaurant. The food was okay, but they don't have a restroom. A lady came in with her child needing to use the restroom, but they were unable to because there wasn't one available. I'm pretty sure this violates the law. The food was good and service was quick though.

We recently discovered this place as our favorite spot for breakfast and coffee. The service was prompt and the food was served hot. The staff were all friendly... read more We recently discovered this place as our favorite spot for breakfast and coffee. The service was prompt and the food was served hot. The staff were all friendly and attentive. The menu had a good variety and there were some delicious cakes on display. The prices for the food and drinks were very reasonable.

The experience at this restaurant was terrible. The server rushed us as soon as we walked in, wearing his outdoor coat, which was unhygienic. The tea was served... read more The experience at this restaurant was terrible. The server rushed us as soon as we walked in, wearing his outdoor coat, which was unhygienic. The tea was served in dirty, mismatched, small coffee cups instead of tea cups. The carrot cake was tasteless and cold, as if it had been thawed. The toasted tea cakes were also cold. The restaurant appeared dirty and in need of a thorough cleaning, as well as some investment in matching chinaware. The staff seemed young and inexperienced, lacking proper guidance. I will not be returning and do not recommend this place to others due to its lack of cleanliness.

Arrived 12:30 on a Friday and it wasn't too busy. Ordered 4 drinks and 4 items of food. One drink didn't turn up. Because the order pad was too small 2 separate... read more Arrived 12:30 on a Friday and it wasn't too busy. Ordered 4 drinks and 4 items of food. One drink didn't turn up. Because the order pad was too small 2 separate orders were done for the food. Food arrived 20 minutes apart and one of the orders was wrong so food had to go back. Food was a reasonable quality and good presentation. Visited the same place two years ago it was a lot better. Would like to support independent places rather than chains, but this place needs to address its order process and become more efficient.

The other half and I fancied a quick bite to eat and a cuppa after a visit to town. It didn 't look too busy (only 3 other customers). My first indication that... read more The other half and I fancied a quick bite to eat and a cuppa after a visit to town. It didn 't look too busy (only 3 other customers). My first indication that something wasn 't quite right was the lady behind the counter who didn 't seem to know what day of the week, or indeed what planet we were on. I asked if they had any juices or smoothies and the reply was I don 't know Great! If only I 'd known it was going to be downhill from there. We ordered a cottage pie with chips and gravy, lassania, a coffee and a mango smoothie (they did have them). The drinks were ok but the food was shocking. Mine was welded to the plate and the other half 's cottage pie had been microwaved to oblivion. It would have been less burnt if it had been incinerated in a thermal nuclear explosion! That 's despite the fact that said pie was submerged in so much gravy I feared dropping a chip would result in a tsunami of devastating proportions. You would think that this much liquid on a dinner should somehow soften it, but no I watched in horror as he attempted to chip away at his cottage pie using the knife as a make shift chisel. In the end he gave up. The bill came to just over £17. Never again.