M S Cafe,torbay

I was surprised to read so many negative reviews about M&S restaurant. As a stroke survivor with a disability, I have found the staff to be extremely accommodating to me and my wife, who now serves as my carer when we visit. However, there are a few frustrating and seemingly arbitrary restrictions in place. I used to enjoy their well-done bacon rolls, but can no longer request them this way. Similarly, I am now limited to only being able to order poached eggs, with scrambled eggs no longer being an option. This decision seems arbitrary and unnecessary. Despite these issues, the helpful and attentive staff are the main reason why we continue to dine at M&S restaurant.

The website management is lacking, as they claim to be open until 8pm Mon-Sat but actually close by 6pm every day. This lack of accurate information is disappointing.

I wanted decaf coffee, but by 2pm they had run out. They also didn't have avocados, which was disappointing since they were offered downstairs. It seemed like poor management.

I didn't think things could get worse but they are much worse, the queues are always so long, and service is done at snails pace, a norm now and not all three serving stations are always open despite the long queues, does anyone care how long customers are expected to wait, and to make matters worse when you finally get to the till to be served the staff are so rude and disinterested, one stopped for a chat with her friend the other day whilst the queue got longer and longer, and dare you ask for your drink to be made a certain way, no special request just extra hot, not frothy, and strong and all you get is why it can't be done how you want with most appalling attitude, it is really bad and getting worse, managers please take note and restore this lovely café to the old glory days currently in the past where service was great and everything ran more smoothly, your current system does not work for customers, please do something and do it soon!

I got to watch the most broken system for service for a good 20 minutes before finally making it to order a coffee. If ordering coffee at the finish line they make it there and then before completing order and moving to the next customer. This however is no quick feat taking 5 minutes to get to payment with no apparent sense of urgency. When the bean to cup machine is finally done, we then need to wait at table for food (which is fine! . If they did the same with the coffee they wouldn't have a 20 minute queue of equally frustrated and confused customers pouring into the shop. It was almost painful to watch with 6 reduntant bean to cup machines! I'm sure the staff are busy, and the coffee was good but this system clearly doesn't work!