Mcdonald's - Toccoa

I was really looking forward to ordering an adult Happy Meal at McDonald's. I went ahead and bought one, but unfortunately, it didn’t come with the toy. So if y... read more I was really looking forward to ordering an adult Happy Meal at McDonald's. I went ahead and bought one, but unfortunately, it didn’t come with the toy. So if you decide to try it from McDonald's menu, don’t count on getting the toy.

I ordered two cheeseburgers from McDonald's, but ended up with two hamburgers that had buns so hard they crunched when I bit into them. Completely unacceptable.... read more I ordered two cheeseburgers from McDonald's, but ended up with two hamburgers that had buns so hard they crunched when I bit into them. Completely unacceptable. I threw them away and won’t be coming back to McDonald's again. Tired of wasting money on items from their menu that don’t meet basic expectations.

This location features a double drive-thru, and they typically alternate between the two lanes to take orders. However, during my visit, I noticed they took fou... read more This location features a double drive-thru, and they typically alternate between the two lanes to take orders. However, during my visit, I noticed they took four orders from the other lane while I was waiting. They kept assuring me it would only be a minute, but instead, they continued to serve customers from the other side. The service was poor, and the person at the payment window was quite rude. Overall, it was a disappointing experience.

This McDonald's has really declined in quality. I waited alongside other customers for service while employees were distracted on their phones. The restaurant w... read more This McDonald's has really declined in quality. I waited alongside other customers for service while employees were distracted on their phones. The restaurant was dirty, with trash left uncollected and food littered on the floor. The tables were also not cleaned. It was sticky around the registers, which was quite off-putting. The drinks were unavailable, and the coffee tasted like it had been brewed the day before. There were no napkins available; they were crammed into the dispenser so tightly that they fell apart when I tried to grab one. I had to approach the counter twice just to complete my order and get the condiments. The management really needs to step up—customer service should be a priority. This McDonald's in Tocoa desperately needs a thorough cleaning. There are plenty of people looking for jobs who would be eager to help.

We went through the drive-thru and ended up waiting an unusually long time. When we finally reached the last window, we were informed that we had paid for the w... read more We went through the drive-thru and ended up waiting an unusually long time. When we finally reached the last window, we were informed that we had paid for the wrong order! They gave us a small amount of change back, but the real problem was the lengthy wait. If having two lanes is leading to these delays, perhaps it would be better to switch to just one lane.