M&s Cafe - Thanet

I am very disappointed 25min wait for 2 poached eggs on toast Then alas they were just about warm hadn't the heart to send them back as would have had to wait a... read more I am very disappointed 25min wait for 2 poached eggs on toast Then alas they were just about warm hadn't the heart to send them back as would have had to wait another 25 mins........

Visited this store on Saturday. The place was half empty but could not find a table that had been cleared or cleaned. Appalling..place should be closed down..I... read more Visited this store on Saturday. The place was half empty but could not find a table that had been cleared or cleaned. Appalling..place should be closed down..I counted at least 7 staff .. so enough staff to clean the place .. 1 member of staff walked across to take a scone to a table on walking away from table she must have seen all trays etc to be removed, but she ignored them so I shouted is anybody going to clear these tables..all I got was a dirty look..I could go on with lots more. But all I will say is I will not use this cafe again.

Firstly I am a constant client of M&S, and their food is greatThis last Saturday when visiting the Westwood Kent Store I decided to have breakfast at their Cafe... read more Firstly I am a constant client of M&S, and their food is greatThis last Saturday when visiting the Westwood Kent Store I decided to have breakfast at their Cafe.I expected it to be good in view of their reputationUnfortunately, it was a very poor experience. I ordered a breakfast of scrambled eggs with bacon, toast, and a side of baked beans. It was delivered to my table promptly, but.... the scrambled eggs were quite dry and rubbery, the bacon was only half cooked and inedible mostly fat, and the baked beans were coldNeedless to say I returned the dish to the plate collection area and advised a member of the staff that I was very unsatisfied only to get the reply it was cooked !! I did not ask for a refund just wanted to let them know I was not happy!!Not the experience I expect in M&S needless to say I will not be using their Cafe again

Stopped here for breakfast before shopping. We had a bacon roll and coffee each. Its expensive for what it is. read more Stopped here for breakfast before shopping. We had a bacon roll and coffee each. Its expensive for what it is.

Sadly every time i visit while the wife is browsing the store it seems under staffed but the other day was hard to find a table that didn't have the last custom... read more Sadly every time i visit while the wife is browsing the store it seems under staffed but the other day was hard to find a table that didn't have the last customers tray and left overs on it ,looked around for some one to clear clean it ,sadly no one around ,so cleared the table contents to another table ,then the chef came out delivered a meal to a customer , went back with his hands empty , came back again ,yep went back empty handed , and again 3 x times ,never took back so much as a cup ,he could cleared three tables for no extra effort ,then a young lad came out clearing tables 5 mins later ,i dont ask for much just a clean cleared table ,think customers are being let down.