M&s Cafe - Thanet

Firstly I am a constant client of M&S, and their food is greatThis last Saturday when visiting the Westwood Kent Store I decided to have breakfast at their Cafe.I expected it to be good in view of their reputationUnfortunately, it was a very poor experience. I ordered a breakfast of scrambled eggs with bacon, toast, and a side of baked beans. It was delivered to my table promptly, but.... the scrambled eggs were quite dry and rubbery, the bacon was only half cooked and inedible mostly fat, and the baked beans were coldNeedless to say I returned the dish to the plate collection area and advised a member of the staff that I was very unsatisfied only to get the reply it was cooked !! I did not ask for a refund just wanted to let them know I was not happy!!Not the experience I expect in M&S needless to say I will not be using their Cafe again

Sadly every time i visit while the wife is browsing the store it seems under staffed but the other day was hard to find a table that didn't have the last customers tray and left overs on it ,looked around for some one to clear clean it ,sadly no one around ,so cleared the table contents to another table ,then the chef came out delivered a meal to a customer , went back with his hands empty , came back again ,yep went back empty handed , and again 3 x times ,never took back so much as a cup ,he could cleared three tables for no extra effort ,then a young lad came out clearing tables 5 mins later ,i dont ask for much just a clean cleared table ,think customers are being let down.

Went early on a cold Saturday morning, so we could park the car without a long walk. Got our M&S shopping done, and decided to get a Breakfast in their Cafe. Bit of a queue, ordered two Tea, and Two breakfasts. Disappointed they do not serve fried eggs, or beans, eggs only poached or scrambled. Paid, got our tea, found a table, collecting cutlery, napkins etc. on route. Bit of a wait for food to arrive, had already drunk a cup of tea. Finally arrived, sausage, two of toast, bacon, eggs, small tomatoes, and mushrooms. Looked ok...but not very hot! Not value for money, not very impressed! Would have complained, but did not want to queue again to speak to someone.

I really like Marks and Spencers and shop there a lot so would love to have given them a better review. Two of us tried their Turkey Feast sandwich, for Saturday lunch, which was excellent. Full of turkey, stuffing and cranberry couldn’t fault it. Their Christmas cake slice was also lovely, firm, full of fruit and scrumptious icing. The downside.... it took 15 minutes to pay for the goods and get two coffees. The queue wasn’t that long but the staff were so slow it was painful to watch. The cashier left the till twice to get cups and then teapots which meant the queue grinded to a halt. I did mention this to a member of staff who had a tie on, so I assume they were a supervisor or manager. He smiled and just explained that the barista needed more crockery. In the meantime he was just wandering around and could/should have stepped in and helped. Or got someone else who wasn’t on the till to replenish the crockery. The staff are friendly and seem really nice they are just badly managed. Come on M&S get your act together! We won’t be eating here again.

We regularly visit this Cafe for tea/coffee and their wonderful iced teacakes...! However the service can be variable. The last visit at about 3pm during a weekday the place was not busy but they had run out of teapots..! So it meant a long wait while the staff searched around to find some! As regular users it appears that the dept. is lacking some leadership/management to keep the standards at an acceptable level. So the poor customers get a range of service levels based on luck. We are also regular visitors to McDonalds in Broadstairs who are doing much better than M&S in terms of customer service......which is something I would never expect to be saying. The M&S Cafe brings customers to the store who will then browse the retail so tackle your Cafe management sooner rather than later.