Caffe Nero - Thanet

The server was a lovely woman with long brown hair who was polite and friendly. The coffee was amazing and I love Neros, I hope it doesn't suffer the same fate... read more The server was a lovely woman with long brown hair who was polite and friendly. The coffee was amazing and I love Neros, I hope it doesn't suffer the same fate as other brands. The only criticism I have is that the floor was a bit dirty. Overall, they did a great job of making my morning coffee enjoyable.

I went to this restaurant today with some friends and had a negative experience with the male barista with long hair. When I politely clarified that we would be... read more I went to this restaurant today with some friends and had a negative experience with the male barista with long hair. When I politely clarified that we would be paying separately, he responded sarcastically and rolled his eyes. I was taken aback by his rude behavior, especially since the restaurant was not busy. He rolled his eyes again when I placed my order, and I left feeling uncomfortable with my drink. The drink itself was more like weak chocolate water than a frappe and was priced higher than it should have been. Overall, I do not plan on returning to this coffee shop as it seems to have declined in quality over the past few years.

The staff at this Caffe Nero are incredibly friendly, talkative, and accommodating. Out of all the Caffe Nero locations I have visited, this particular one make... read more The staff at this Caffe Nero are incredibly friendly, talkative, and accommodating. Out of all the Caffe Nero locations I have visited, this particular one makes the best coffee. I would highly recommend them and give them a perfect score of 10 out of 10!

I have gone to hundreds upon hundreds of cafe Nero's across the country as I would definitely say that I am a coffee addict. However this has to be by far the b... read more I have gone to hundreds upon hundreds of cafe Nero's across the country as I would definitely say that I am a coffee addict. However this has to be by far the best. It's cozy, welcoming, social and inspiring atmosphere is perfect. The customer service here is outstanding and the staff always go the extra mile to make sure customers leave with a smile especially those who struggle to smile. There food and drinks are made to perfection and it's so cute how they make the cute little pictures on the forth of your coffee sometimes especially when most coffee shops get to complaisant to try. I had a sevear breakdown in Thanet last year after suffering from alot of abuse from everyone in my personal life especially my ex, alot of misconduct from all the professionals who were meant to help me, and illegal eviction from my privately rented dream home and first ever private rented home, then I lost my baby due to the lies alot of people told about me. Yet I have so many precious memories in this coffee shop with my baby, with the staff, and chatting to members of the community that was meant to be my dream home and refuge. This is a place I mis with all my heart. This cafe Nero is perfect.

Cruft's of Ramsgate!!!!! This is what Caffe Nero is nicknamed by my friends!!! Very appropriate for today!!! Two small dogs walking over the seating and then a... read more Cruft's of Ramsgate!!!!! This is what Caffe Nero is nicknamed by my friends!!! Very appropriate for today!!! Two small dogs walking over the seating and then a customer got out a dog bowl yes a dog bowl out of her bag and placed it on one of the low tables and then split dry dog food everywhere!!! I thought the policy for dogs in Nero Cafes was that dog stayed on the floor, not on the furniture even if the owners placed covers/coat for their pets to sit on because, as I saw today, the dogs do not stay put!!! To add insult to injury, when the owners left with their pets, staff did not even come and wipe down the tables, come to that, I never saw any of the table wiped down today. Nero's get your act in order because if you do not someone will catch something from one of the surfaces due to poor hygiene.