Sonic Drive-in - Terrell
Sonic Drive-in
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I drove to the restaurant to have the order corrected, but the woman I spoke with seemed annoyed with me. After switching out the burger, I returned home, hopeful that everything was resolved. However, when my wife took a few bites, she said something didn't taste right. We opened the sandwich and discovered that the new burger had cheese scraped off it! Why are the employees being so careless with people's health? It's incredibly frustrating not to receive what I ordered.
If I could give no stars I would. Waited 20 min for someone to take my order and they never did. Tried waving someone down and they purposely ignored me. Ended up leaving.
Despite the heavy rain, they were on point with their service. Excellent experience!
Lord knows I love my local Sonic. Go there 2 sometimes 3x a day. That being said, whom ever sets the schedule for evening and weekend shifts needs to be retrained. Today they had most all of their stalls filled and 1 car hop! Buttons going off, customers leaving because they turn off the red button to try and catch up! It's ridiculous. I received my order after after 30 minutes and what I received was not edible. The bag at the bottom was dripping through with grease, the wraps were dripping with grease!!!I ordered a plain burger for my dogs at least they were happy, but they are happy eating crude off the ground!!I ordered a grilled cheese sandwich with bacon. What I got was a smashed uncooked bacon and cheese sandwich with grease dripping off of it and bread was burned. I gave it to my dogs, because it was Completely Inedible! Management needs to check into this issue. This is serious....Everytime this cook is on duty I get food of extremely poor quality. Your gonna lose my business to the other local Sonic on the weekends. I've had enough! I might as well have wadded up my $5 and thrown it in the trash!!
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