Reviews - Itea
Reviews summary
Recent reviews for the restaurant highlight a decline in quality, with hard popcorn chicken and an unpleasant atmosphere. One disappointed customer found the food lacking authenticity and overpriced. Another noted inconsistencies in the boba quality but praised the friendly staff. Positive reviews included tasty drinks, fast delivery, and exceptional customer service, with staff patiently assisting an unfamiliar customer. Despite mixed feedback, the restaurant's Hokkaido milk tea and popcorn chicken were praised, with many customers appreciating the friendly service. Overall, while there were some negative experiences, the restaurant continues to attract patrons with delicious food and excellent service.
Was Ashley at Itea a mag?
The employees (I think one was a manager) are just the nicest people I’ve come across at a boba shop, really sweet and patient. They had an issue with the card reader and they let me have the drink for free. I felt bad I didn’t have cash on me to tip them at least. I would definitely support this place if I’m ever in the area again! Drink was tasty, and the prices are reasonable! View all feedback.
What Marisha Matus dislikes about Itea:
I have been coming to this restaurant for a year now, and initially, everything was great. However, recently there has been a decline in quality. The popcorn chicken is now very hard, and the atmosphere is unpleasant. The workers take a long time to prepare food, often standing around watching videos and playing video games, and discussing negative things about past customers or their personal lives. During today's l... View all feedback.
Reviews from various users
Last update : 20.08.2023
I recently had the pleasure of trying an amazing food delivery service that left my taste buds extremely satisfied. The whole culinary experience was exceptional, leaving me wanting more. The portion sizes were generous, providing a delicious and fulfilling meal. The flavors and textures were perfectly balanced, making each bite a delightful adventure.
The Hokkaido milk tea and popcorn chicken were delicious, but what really impressed me was the outstanding customer service at this restaurant. An older lady came in and was upset that the Starbucks next door was closed, showing she was unfamiliar with boba or milk tea. Despite her insistence on a "regular caffeine drink," the staff patiently explained the menu to her. Their kindness and patience in dealing with her complaints were truly remarkable. She ended up choosing a Vietnamese coffee. I don't know if she will return, but I will definitely be back for more great food and service.
I have been coming to this restaurant for a year now, and initially, everything was great. However, recently there has been a decline in quality. The popcorn chicken is now very hard, and the atmosphere is unpleasant. The workers take a long time to prepare food, often standing around watching videos and playing video games, and discussing negative things about past customers or their personal lives. During today's lunch break, which is only 30 minutes, I waited 25 minutes for my food, which was not even served hot. I have decided to stop dining at this restaurant.
I love this place! Their drinks are unique and always taste great. And everyone working there is always nice and friendly :)Food: 5/5
The employees (I think one was a manager) are just the nicest people I’ve come across at a boba shop, really sweet and patient. They had an issue with the card reader and they let me have the drink for free. I felt bad I didn’t have cash on me to tip them at least. I would definitely support this place if I’m ever in the area again! Drink was tasty, and the prices are reasonable!
