Bj's Brewhouse - Temecula

I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same i... read more I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same item often as I have a gluten allergy (celiac), and this past time they prepared it wrong so I wasn’t able to eat lunch that day and the entree was about $20… I called them once I saw it was prepared wrong and the girl on the phone was super rude and short with me, I explained to her what was different and she tried to tell me they always prepare them like that. I told her it has never been prepared this way before on the gluten friendly menu as far as I know, and I’ve ordered it MANY times. She said “sooo you want a refund or..?” and I ain’t no Karen but it was in a SUPER rude tone. I said yes and she said okay, said nothing for a minute or two, then just put me on hold for 5 minutes with imagine dragons in the background, I was MAD. When somebody eventually picked up the phone, it was different woman than before I’m assuming, she pulled up my order and said yes it was prepared as the wrong sandwich and she’d process a refund for me for that part of my order. It’s been a week and I still see nothing on my bank statement. I’m a loyal customer and I spend so much money here and it’s sad they didn’t care about my severe allergy, and because this one bad experience has ruined it for me. I won’t be ordering from this location again.

Must say we were seated very quickly and our waitress was polite. Food was good. Wait time for the food was long. Service was poor. Drinks took awhile. Asked fo... read more Must say we were seated very quickly and our waitress was polite. Food was good. Wait time for the food was long. Service was poor. Drinks took awhile. Asked for straws then had to wait again. Food arrived. No utensils or napkins. Had to ask. No one ever came by to ask if we needed refills.

We used to frequent this restaurant weekly. Their menu is over the top with excellent food. The server’s are hot or cold. Many times we had friendly and helpful... read more We used to frequent this restaurant weekly. Their menu is over the top with excellent food. The server’s are hot or cold. Many times we had friendly and helpful staff and then one day everyone was horrible (cold food, telling us their personal problems, throwing my husband’s beverage on the table). When I sent in a review zero response and no accountability. I refuse to return to this type of treatment no matter how good your food. Major disappointment.

Must say we were seated very quickly and our waitress was polite. Food was good. Wait time for the food was long. Service was poor. Drinks took awhile. Asked fo... read more Must say we were seated very quickly and our waitress was polite. Food was good. Wait time for the food was long. Service was poor. Drinks took awhile. Asked for straws then had to wait again. Food arrived. No utensils or napkins. Had to ask. No one evercame by to ask if we needed refills.

I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same i... read more I order from this location often and spend hundreds of dollars on orders for my office. They’re usually very good at not making mistakes, but I order the same item often as I have a gluten allergy (celiac), and this past time they prepared it wrongso I wasn’t able to eat lunch that day and the entree was about $20… I called them once I saw it was prepared wrong and thegirl on the phone was super rude and short with me, I explained to her what was different and she tried to tell me they alwaysprepare them like that. I told her it has never been prepared this way before on the gluten friendly menu as far as I know, andI’ve ordered it MANY times. She said “sooo you want a refund or..?” and I ain’t no Karen but it was in a SUPER rudetone. I said yes and she said okay, said nothing for a minute or two, then just put me on hold for 5 minutes with imaginedragons in the background, I was MAD. When somebody eventually picked up the phone, it was different woman than before I’massuming, she pulled up my order and said yes it was prepared as the wrong sandwich and she’d process a refund for me for thatpart of my order. It’s been a week and I still see nothing on my bank statement. I’m a loyal customer and I spend so muchmoney here and it’s sad they didn’t care about my severe allergy, and because this one bad experience has ruined it for me.I won’t be ordering from this location again.