PappaRich - Menu

I've dined here almost 10 times since this PappaRich franchise opened on Liverpool St a few months ago. It's a welcome change from some of the other Malaysian r... read more I've dined here almost 10 times since this PappaRich franchise opened on Liverpool St a few months ago. It's a welcome change from some of the other Malaysian restaurants in Chinatown, including the inexplicably busy Mamak on Goulburn St. The setup is bright and clean, and orders are taken by writing down menu codes on an order form that is taken away and submitted to the kitchen.  I almost always get the Hainanese chicken and rice, the roti with tandoori chicken, or the roti with dips. The dishes are tasty and well-priced, and service is fast. If I had to pick a place in the city to get a quick, reasonably priced Malaysian meal, it would probably be this restaurant. Unfortunately my last visit was a bit of an exception to the norm and the Hainanese chicken was dry and tasteless. That being said, 9 out of 10 isn't bad. If I could fault the restaurant on anything, it would be the 'stand in line and wait at the front door' service which is generally disorganised and a bit of a nuisance. People don't like being unnecessarily shuffled around, especially when the restaurant is half empty and there isn't a queue. The member rewards programme is also very stingy. I've done the calculations and the rewards you get for scanning your phone when you pay your bill are worth 2.5% or less of what you've spent. I've given up on it and have deleted their app off my phone - the going rate for loyalty programmes is usually 5% or more. I do however understand that this programme is set by the franchise owner, not the franchisee. UPDATE: I've visited twice since I posted this review and am decreasing my rating from 4.0 to 3.5 due to a noticeable decline in service and food quality. Bit of a shame really.

I've dined here almost 10 times since this PappaRich franchise opened on Liverpool St a few months ago. It's a welcome change from some of the other Malaysian r... read more I've dined here almost 10 times since this PappaRich franchise opened on Liverpool St a few months ago. It's a welcome change from some of the other Malaysian restaurants in Chinatown, including the inexplicably busy Mamak on Goulburn St. The setup is bright and clean, and orders are taken by writing down menu codes on an order form that is taken away and submitted to the kitchen.  I almost always get the Hainanese chicken and rice, the roti with tandoori chicken, or the roti with dips. The dishes are tasty and well-priced, and service is fast. If I had to pick a place in the city to get a quick, reasonably priced Malaysian meal, it would probably be this restaurant. Unfortunately my last visit was a bit of an exception to the norm and the Hainanese chicken was dry and tasteless. That being said, 9 out of 10 isn't bad. If I could fault the restaurant on anything, it would be the 'stand in line and wait at the front door' service which is generally... read more