Reviews

Overall Total Score
4.7 out of 5
Outstanding | 537 reviews

What raymondb944 doesn't like about Waterstones:
I've used Waterstones for years and it's always been friendly, helpful and good snacks. Went today and new serving staff. Burnt teacakes and even wanted to charge extra for another pat of butter. Won't be back, as other outlets now better in town View all feedback. What User likes about Waterstones:
exceptional customer service. I had ordered and paid for a book for my daughter, who, once we ordered it, went out of print. The Waterstones team checked the stock and found that there was only one more kopie, within waterstones, in the united kingdom of the king, which was in the Windsor branch. lizzie, a hired by waterstones, went to a family celebration near and visited the Windsor shop on their return to bring th... View all feedback.

Reviews from various websites

Tripadvisor
4.6 ★ from 33 reviews
Batterseanan
02.11.2023 - 13:04

This cafe is a delightful place to visit. It has a very calming atmosphere. The employees are wonderful. There is a new manager who has been working there for s...

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Keith
02.11.2023 - 13:04

The atmosphere at this restaurant is much better than other coffee shops. I don't understand why people are complaining about being told they need to make a pur...

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sarah789125
02.11.2023 - 13:04

I have been to this café many times in the past, but today was a different experience. My friend and I were immediately reprimanded for bringing drinks from ano...

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raymondb944
02.11.2023 - 13:04

I've used Waterstones for years and it's always been friendly, helpful and good snacks. Went today and new serving staff. Burnt teacakes and even wanted to char...

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jaystwo
02.11.2023 - 13:04

First floor of the shop has a café away from the high street bustle and the chaos of some of the other offerings. Bright, cheerful and decent products, I will t...

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Waterstones in Sutton High Street offers not only a fantastic selection of books but also a charming cafe above the shop. Despite mixed reviews on the food and service, many customers appreciate the welcoming ambiance and friendly staff. One customer even received exceptional service when a staff member went out of their way to bring a book from another branch. The cafe is a perfect retreat from the bustle of the high street, offering a variety of drinks and snacks. Overall, Waterstones seems to be a popular destination for book lovers seeking a cozy spot to relax and enjoy a good read.

Menu
4.6 ★ from 8 reviews

Exceptional customer service. I had ordered and paid for a book for my daughter, who, once we ordered it, went out of print. The Waterstones team checked the st...

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Good bookstore in sutton, has limited collection of books, but they will get most of the popular books and bestsellers in different lesegenres. if they are look...

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Nice business. a so large selection of books. well represented. personal helpful and knowledgeable.

Waterstones is a great bookstore on sutton high st. not only offers a large selection of books, but also a perfect environment to relax in the cafe above. the s...

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My daughter was able to find books that have been completely sold out in the US.

Facebook
5.0 ★ from 4 reviews
Google
4.4 ★ from 505 reviews
Restaurantguru
4.4 ★ from 479 reviews
Gastroranking-uk
4.5 ★ from 63 reviews
Int Restaurants
4.7 ★ from 439 reviews

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