Waterstones - Sutton

This cafe is a delightful place to visit. It has a very calming atmosphere. The employees are wonderful. There is a new manager who has been working there for some time and she is doing an excellent job.

The atmosphere at this restaurant is much better than other coffee shops. I don't understand why people are complaining about being told they need to make a purchase in order to use tables. After all, the restaurant needs to make a profit. My son can spend hours in any bookshop, so having a cafe attached is great so I don't get bored.

I have been to this café many times in the past, but today was a different experience. My friend and I were immediately reprimanded for bringing drinks from another establishment. After apologizing and finishing our drinks, we asked the server if there was a bin, to which she replied "no" even though there was one right behind her. When we returned after disposing of our trash, we were scolded for sitting without ordering food, being told that the café is not a library. We had only been seated for about 10 seconds and were just looking at the menu. None of the other customers were treated this way by the middle-aged blonde waitress, and we can't help but feel that this behavior was racially motivated. We left feeling incredibly disappointed and disturbed.

I've used Waterstones for years and it's always been friendly, helpful and good snacks. Went today and new serving staff. Burnt teacakes and even wanted to charge extra for another pat of butter. Won't be back, as other outlets now better in town

First floor of the shop has a café away from the high street bustle and the chaos of some of the other offerings. Bright, cheerful and decent products, I will take this over the other chain coffee shops any time