Reviews - Heens

Still the best Chinese , have been visiting on and off over a number of years and would even more if local . Choice of menu , flavours and quality of ingredient... read more Still the best Chinese , have been visiting on and off over a number of years and would even more if local . Choice of menu , flavours and quality of ingredients all spot on

Disgraceful behaviour verbal and physical assault from a member of staff, wouldn’t rate that as customer service after 11 years of going to the restaurant read more Disgraceful behaviour verbal and physical assault from a member of staff, wouldn’t rate that as customer service after 11 years of going to the restaurant

We often go to Heen's probably three or four times a year and its really delicious food. I would recommend the vegan duck and tofu dishes as well. Its really ni... read more We often go to Heen's probably three or four times a year and its really delicious food. I would recommend the vegan duck and tofu dishes as well. Its really nice atmosphere with friendly staff make it a joy to visit in Sutton.

The best restaurant in Sutton. Friendly staff yet very professional. I think pricing is great for the amazing food we had. I enjoyed king prawn chao mein, dinne... read more The best restaurant in Sutton. Friendly staff yet very professional. I think pricing is great for the amazing food we had. I enjoyed king prawn chao mein, dinner set B with my family.

Went to this wonderful restaurant again last night, also in June. Always been a very special place with amazing food, and brilliant service. Very kind people wh... read more Went to this wonderful restaurant again last night, also in June. Always been a very special place with amazing food, and brilliant service. Very kind people who make you feel very welcome. Beautiful Crispy Aromatic Duck, and Sizzling Satay Chicken, and Husband had Sweet and Sour King prawns. Delicious, then one of the best Calypso Coffee's to be had. Thoroughly recommend this lovely place.

We recently dined at Heens on our last two date nights, both of which were in the past month. The food was delicious, the staff was attentive and helpful. We wi... read more We recently dined at Heens on our last two date nights, both of which were in the past month. The food was delicious, the staff was attentive and helpful. We will definitely be returning soon.

The best Chinese restaurant ever unbelievable service, the wait staff are incredibly friendly and helpful read more The best Chinese restaurant ever unbelievable service, the wait staff are incredibly friendly and helpful

I eat in the restaurant on a fairly regular basis and the food is always good. However, I just finished a take away and it’s one of the worse I have eaten. Food... read more I eat in the restaurant on a fairly regular basis and the food is always good. However, I just finished a take away and it’s one of the worse I have eaten. Food was cold, Crispy chilli beef was like flavoured rubber, noodles were so...dry they were virtually inedible, sweet and sour pork was fat, nothing special about the special fried rice. Needless to say I won’t be ordering from here again.

The dining experience was amazing, with exceptional staff. The attention to detail truly made a difference. We brought our children to try Chinese food for the... read more The dining experience was amazing, with exceptional staff. The attention to detail truly made a difference. We brought our children to try Chinese food for the first time, and the staff made them feel incredibly welcome. They were given their own children's chopsticks to keep, and a complimentary dessert. The service was excellent and attentive, and the food was flavorful and well-seasoned. The portion sizes were generous, and we were able to take the leftovers home. Overall, it was great value for money, and the children are excited to go back. We will definitely be returning.

My family and I have been regular customers of Heen’s for a few years now. Sadly, the management have never cared to take the time to remember customer names or... read more My family and I have been regular customers of Heen’s for a few years now. Sadly, the management have never cared to take the time to remember customer names or have any warmth or friendliness. Despite me speaking to the same woman over the phone...many times, there’s never any recognition. Such simple things like saying “hello again”, really do go a long way. They can even see your number and address on their phone system. Nevertheless, we still used Heen’s at least once a fortnight for the last years, and never had an issue. Until last week, one of meals had a staple in it! I couldn’t believe it. It was a used staple and was in the Singapore Noodles. I telephoned the restaurant to complain, we had never experienced this before and we were shocked. The same lady that I’ve spoken to for years, tried to claim that the staple fell into the bag when they stapled the receipt to the plastic bag. I queried how the staple could fall into the closed tin foil box but they had no answer. They offered me a refund on my next order but I preferred to have it on this order. They kindly refunded me the meal and brought a fresh meal to the house. I was very appreciative for this gesture. A week later, we tried to order another take away but found that we have been “blacklisted” by the management. We can’t order food or have food delivered. Completely non sensical. They are prepared to lose a good customer because they made a complaint? Are we not allowed to exercise our right to complain about food/service? Clearly Heen’s think not. We could have course used a different phone number and collected the order but we voted with our feet and will not be using Heen’s again. I would recommend others to do the same and I would also recommend that they employ staff with some warmth, compassion and friendliness