Kfc - Surprise

#15 - Fast Food - Surprise, Nashville Hot Chicken, Chicken

Kfc

Kfc
2.7 / 5 (4036 reviews)

Menu

Here you will find the menu of Kfc in Surprise. At the moment, there are 4 dishes and drinks on the menu.

KFC in Surprise, AZ, is a popular American fast-food destination known for its signature fried chicken and comforting sides. Although it holds an average rating of 2.6 stars, many visitors share their unique experiences. The restaurant welcomes guests daily from 10:00 AM to 11:00 PM. To ensure a table during peak hours, consider calling ahead at (623) 977-4214 to make a reservation. Prefer dining at home? You can conveniently order from KFC using DoorDash. If you're exploring similar culinary delights, be sure to check out Burger King and Scooter's Coffee nearby. We’d love to hear about your favorite dish—feel free to leave a review!.

Last update: 17.01.2026 from: Connie

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★ 2.7 / 5 from 4036 reviews

A recent visit to a local KFC has left many diners feeling disappointed. Issues ranging from long wait times for orders, to unclean facilities, and subpar food quality have tarnished its reputation. Reports of dirty dining areas and unsatisfactory meal presentations, including overcooked chicken and questionable sides, have emerged. While some praise the customer service and friendly staff, they noted inconsistencies in food quality. Overall, this KFC seems to be struggling to meet expectations, prompting several patrons to seek out alternative dining options, ultimately leading to a call for improvements to uphold the beloved brand's standards.

ftoy-bank25
04.10.2023

Once he got home, I started inspecting the food, and it was absolutely revolting! I wouldn’t even feed it to my dog. The wings had no meat left on them; they looked like they had been overcooked for hours. The same goes for the popcorn chicken; it was as if it had turned to stone. To top it off, there was something that looked like mold on the single serving of mashed potatoes and a strange powdery substance in the family-sized portion. It was all just appalling! He spent over $50 on this garbage! I suggest they demolish this location! I've had nothing but problems here. Is it really that difficult to take an order and prepare fresh, edible food? The only thing you’ll likely get from this place is food poisoning and terrible stomach issues for days! Avoid this restaurant at all costs!

joe-reihle
04.10.2023

After placing our order, I was called up to collect our food. Upon inspecting the meals, I quickly realized that the cleanliness was the least of their issues. The chicken looked either old or like it had been left in the fryer too long—it was burnt and extremely dry. When I brought the meals back to ask for an explanation, I was told that it looks that way because it has to be cooked thoroughly, and I was assured it was perfectly fine. I requested fresh chicken but was informed that it would come out the same way. For the safety of my family, I decided to throw the meals away and contacted corporate to file an official complaint. I regret not taking photos of the food and the establishment. I strongly recommend avoiding this location for health reasons, and I also encountered rude customer service.

walter-sic
04.10.2023

I planned to have dinner at this restaurant but ran into some issues. I was informed that there would be no white meat available for 15-20 minutes, which was fine, so we decided to order a bucket of dark extra crispy chicken. However, we then learned that the extra crispy chicken would also take an additional 15 minutes. This was at 5:45 PM on a Thursday. It seems like the restaurant isn't well-prepared, which makes me wonder if they really value their customers. Anyway, we’re now heading to Church's Chicken for dinner, where hopefully, we'll find better service. It's time for this place to step up its game or consider closing down.

connie-garcia-ivy2
20.05.2025

The customer service was great and the friendly smiles were very welcoming. The only thing that we did notice was that the chicken was super dry. And the biscuits were hard, normally there perfectly baked. Maybe a day old or two? Not sure but thecoleslaw and the mashed potatoes were perfect thank you KFC.

mary-lavaque-elephan
20.05.2025

This place was filthy starting with the door you come in through, the glass was grimy. The dining area floor had food everywhere, the tables had trash on them, every table top was filthy. We took our food and left. The cole slaw had way too muchvinegar the chicken was dry over cooked. Will never recommend this location, it should be closed to be cleaned completely.

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