Ruby Tuesday - Feedback

American, Full, Cheese

Reviews

Overall Total Score
2.5 out of 5
Average | 676 reviews

Was Casey Carder (Casey C) at Ruby Tuesday a mag?
I've visited several Ruby Tuesday locations across the country, and the food quality is consistently reliable. However, this location deserves a 5-star rating for its exceptional service. I was warmly welcomed by both the manager and my waitress, who went out of their way to help me find an outlet so I could get some work done on my laptop. They frequently checked in to see how I was doing, making me feel like a regu... View all feedback.

What Cassie O dislikes about Ruby Tuesday:
If given the option, I would rate it as zero stars. When we walked in, we weren't greeted by a waiter for about five minutes and then when we finally were seated, sat for another fifteen minutes with zero service before leaving. The waiter tried seating our family of four in a two person booth. With the little service we received, there was no way we were going to spend our money on overpriced food. View all feedback.

Reviews from various websites

Yelp

Last update : 18.05.2024

2.1 ★ from 39 reviews
kristie-n-teacher32
18.05.2024

UPDATE: this is so disappointing, Ruby Tuesday used to be one of my favorites(below is my old review . We went tonight. It took 2 hours for us to order, eat appetizer and meal. The waiters were complaining about how tired they were, that they didn't feel well, etc. one even complained about how busy they were (there was us and one other table with people at it... out of maybe 10? while we were there 2 different couples came in and were seated and left 20 minutes or so later when they were not helped at all. Our waitress Sam was more than awesome. Unfortunately she was pretty much doing everyone's jobs so she was spread very thin. Food tasted fine once it did come but I was worried about eating anything from the kitchen by the time the food did come and was not able to really enjoy my food. In conclusion... Sam deserves a raise (luckily it sounds like she is moving on in 3 days . If she had not been working tonight this place would have to be closed. We won't be returning. I guess this explains why the wait at Chili's, Logan's, and PO House were all 30 mins plus and this place had barely any customers. Had an excellent meal (honey bourbon chicken , mashed potatoes and Mac n cheese . It was excellent and the mashed potatoes were the best restaurant potatoes. Service was quick, salad bar was really good, our server dewayn was quick and very helpful. We will be going back and asking for him.

ashley-j-church949
18.05.2024

Unfortunately, I won't be returning to this restaurant. We waited over an hour for our food, and I'm not quite sure what caused the delay. Our waiter was friendly and pleasant, but the food didn't seem fresh enough to warrant such a long wait. The potato was undercooked, and the rest of the dishes were just mediocre. I'm really disappointed, and given tonight's experience, I can't see myself coming back.

yo-l-library657
18.05.2024

We ate there yesterday good salad bar and fabulous server. I am not sure what her name was but we sat in the Boone at noon booth!

brian-m-student792
18.05.2024

Overpriced mediocre food with very slow service. Only good thing about the meal was the drink, (The Ruby Relaxer) was a really good mixed drink.But must have been hard to make because it took 30 minutes to get.

tywanda-t
18.05.2024

The food was great. Our waitress/bartender Daniel was excellent he was very polite courteous and checked on us regularly also the manager Whitney came by the table to check to make sure we were satisfied and to see if there was anything that she could help us with. Think you Whitney and Daniel for making our dining experience delightful.

Ruby Tuesday has recently garnered mixed reviews, with some diners expressing disappointment over sluggish service and inconsistent food quality. Many noted long waits and undercooked dishes, leaving them unsatisfied. However, there were glimpses of hope; some patrons praised the friendly staff, particularly mentioning standout servers who went above and beyond. Positive experiences included enjoyable meals with standout items like honey bourbon chicken and inventive appetizers. While a few diners were surprised by better-than-expected takeout, overall, patrons highlight a need for improved service and consistency at this location to reclaim their former glory.

Int Restaurants

Last update : 24.09.2023

3.5 ★ from 636 reviews
casey-carder-casey-c
24.09.2023

I've visited several Ruby Tuesday locations across the country, and the food quality is consistently reliable. However, this location deserves a 5-star rating for its exceptional service. I was warmly welcomed by both the manager and my waitress, who went out of their way to help me find an outlet so I could get some work done on my laptop. They frequently checked in to see how I was doing, making me feel like a regular at a restaurant I had never been to before. Keep up the great work!

Restaurants
2.0 ★ from 1 reviews

Good Rated Restaurants near Sumter