Hong Kong City - Stoneham

The service at this restaurant was awful. I attempted to request a refund for an order that was cancelled, but I was met with hostility from the manager on the phone. Not only was I yelled at and told that it was my fault, but the manager also hung up on me twice. I ended up being charged $50 for food that I never received.

It was a bit difficult to locate this hidden gem of an old Chinese kitchen, but once inside, I enjoyed some delicious traditional dishes. Luckily, Hong Kong City was open and saved the day! The restaurant is not far from where I live and has ample street parking nearby (especially at the beginning of the city). The menu is extensive and offers all the classic favorites. My dining companion and I opted to share a Pu-Platter for one and a large bowl of porridge. The platter was overflowing with teriyaki, egg rolls, pork ribs, crab legs, chicken wings, and chicken fingers - all of which were delicious. However, the rice was a bit underwhelming as it was bland and lacked any additional ingredients like vegetables or eggs. Despite this, the Pu-Platter was outstanding and I would definitely return to try some of their other fried rice dishes for more flavor.

I have to say that the employees at this restaurant are extremely impolite and seem indifferent towards their customers. When I called to inform them that my wife found a hair in the rice, I was not even asking for a refund. Instead of being understanding, the person on the phone immediately became defensive and accused me of playing games. Despite my attempts to explain the situation, he ultimately hung up on me. I will never return to this establishment and strongly encourage others to explore alternative dining options. There are plenty of other places to choose from that offer better food quality and customer service.

Ordered a combination plate above the phone; gay lo my, orange chicken with boneless reserveribs. the type on the phone was disappointed? okay, eating 10 minutes is fast. go in to pick up very nice lady. get them after home enjoying meal every taste good, but the orange huh, or so I thought they were kicking out! I'm ready to pay for what I ordered, they're just telling me the charge. do not lie to their customers and try to fool them. really sucks to find good Chinese food places.

My friend and I were here a few months ago and decided to order from here again tonight. we ordered an orange-coloured chicken como plate and to share a few appetizers. the gentleman who took our order sounded audible at the fact that all we ordered and then the orange huh didn't have a huh in it. it was all brot / teig in the orange chicken sauce. very disappointed and will probably not order from here again.