Flames - Stone

Firstly, the food was 35 minutes late so arrived freezing cold. When I called to find out where the delivery was, the man on the phone was extremely rude basica... read more Firstly, the food was 35 minutes late so arrived freezing cold. When I called to find out where the delivery was, the man on the phone was extremely rude basically telling me to be patient. (Why are you telling people delivery times if you are incapable of sticking to them! When we finally got the food, the pizza was burnt and tasteless. The garlic bread tasted like a frozen one from Aldi.. the dough was uncooked and powdery. The chips were soggy and the colour of some of them was questionable to say the least. The mozzarella sticks were over cooked and hard as a rock. I had a very upset 9 year old that was looking forward to this as a treat…. And she ate nothing. I certainly won’t be ordering from you again… how you even think sending out food in this state is acceptable is beyond me.

Usually ok food. Don’t order that often and definitely won’t be again. We found 4 grey hairs in our chips, really hope we didn’t miss any. Yuk read more Usually ok food. Don’t order that often and definitely won’t be again. We found 4 grey hairs in our chips, really hope we didn’t miss any. Yuk

Another superb medium Jalfrezi always consistently good. Tasty cheese burger and curly fries Very nice well cooked food. read more Another superb medium Jalfrezi always consistently good. Tasty cheese burger and curly fries Very nice well cooked food.

Meal for 2 takeaway. Prawn puree, extremely hot spice wise. 2 x curries asked for mild and medium were again extremely hot spiced. Excessive oil in all food inc... read more Meal for 2 takeaway. Prawn puree, extremely hot spice wise. 2 x curries asked for mild and medium were again extremely hot spiced. Excessive oil in all food including the rice. The nan was stodgy. Asked for no salad and extra mango and onion for popadoms. Totally ignored. Shame really as previous meals were fine but just lately really poor. Might be our last meal with them especially after lockdown is over. Buck your ideas up gentlemen or you'll have no customers.The only reviews on their website are 8 months old. Says a lot.

Disgustingly rude staff who have conversations about your order and when you confront them about why it’s so odd to have beans with chips and cheese, they say “... read more Disgustingly rude staff who have conversations about your order and when you confront them about why it’s so odd to have beans with chips and cheese, they say “I wasn’t talking to you”! Customer service is not their strong point... if, indeed, they have any strong points. A dive of a takeaway that I wouldn’t visit again if I was starving to death.