Kfc - Stanton
Kfc
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The drive-thru line at KFC was incredibly slow. Unfortunately, the quality of the food didn’t make up for the wait. My original chicken was undercooked and doughy inside. The Cinnamon Twists lacked any sugar, and the staff refused to replace them. I won’t be returning, and the menu didn’t meet my expectations.
KFC has reached a whole new level of disappointment. The chicken tasted like it had been leftover from last week and then dunked again in hot grease. All three sides were either incorrect or, in the case of the corn, completely missing. Really unpleasant. The birds seemed to enjoy it, though!
My experience dining here was extremely disappointing. Using COVID as an excuse for poor service needs to end. The staff should be trained to take orders correctly and resolve any issues calmly, without arguing over what was ordered. A sincere apology and a prompt correction would go a long way. Sadly, I have never received a correct order at this location.
The food was outstanding, the service was exceptional, and they ensured I was comfortable during the short wait. Keep up the great work!
The restaurant could enhance its customer service by hiring additional staff. They should also make sure that fresh chicken is consistently served. Although I prefer Pizza Ranch for chicken over KFC, my experience was negatively affected by a lengthy wait for my order, particularly when dining in.
