Kfc - St. Augustine

I was quite disappointed with my recent visit to KFC, a spot I usually rely on for takeout. My wife ordered a family bucket of chicken, but the breading was sog... read more I was quite disappointed with my recent visit to KFC, a spot I usually rely on for takeout. My wife ordered a family bucket of chicken, but the breading was soggy and falling off. The half-gallon of lemonade tasted diluted and lacked flavor. While the sides—macaroni, mashed potatoes, and coleslaw—were okay, overall, the experience was underwhelming. I don’t plan to return to this location.

I used to work in the same shopping center, so I decided to try this place during my break. After waiting in line for fifteen minutes, I was told they had run o... read more I used to work in the same shopping center, so I decided to try this place during my break. After waiting in line for fifteen minutes, I was told they had run out of tenders. I gave it another try on a different day, but when I sat at the counter for ten minutes without being acknowledged, I had to call out to get attention. The man there asked me to wait, but after another ten minutes with no response, I decided I wouldn’t come back.

I can't remember the last time I was at a fast food restaurant where someone actually checked on my meal—until today. The service was outstandingly polite, and... read more I can't remember the last time I was at a fast food restaurant where someone actually checked on my meal—until today. The service was outstandingly polite, and one gentleman went around to each table, asking how we were enjoying our meals and offering to clear plates and refill drinks. It was so nice to see someone who takes such pride in their job. A huge thank you to Jason for delivering fantastic service!

We had dinner at the KFC in St. Augustine tonight, and both my husband and I were thoroughly impressed with how delicious the fried chicken was—honestly, it was... read more We had dinner at the KFC in St. Augustine tonight, and both my husband and I were thoroughly impressed with how delicious the fried chicken was—honestly, it was the best KFC chicken we've ever tasted. The staff at the counter were very friendly, and the restaurant was impeccably clean. To add to our experience, the manager came out to check if we had everything we needed and to make sure our food was satisfactory. I found that incredibly thoughtful, as I’ve never encountered a manager in a fast-food restaurant taking the time to ensure customer satisfaction. We ordered the bucket of chicken meal along with some sides, and we will definitely be returning.

My experience at the restaurant today was disappointing. I had been excited about the KFC buffet with its all-you-can-eat options, but I realize that there may... read more My experience at the restaurant today was disappointing. I had been excited about the KFC buffet with its all-you-can-eat options, but I realize that there may be changes due to COVID. I went hoping to appreciate the cleanliness of the restaurant's interior. However, while I was placing my order, I noticed that none of the staff or management were wearing gloves, and they didn't wash their hands after handling non-food items. At one point, I even saw an employee scratch his head with his bare hands and then serve food to customers with those same hands.