Subway - Springville

This is my second visit to this restaurant. During my first experience, the food tasted stale since we arrived close to closing time. Unfortunately, this time w... read more This is my second visit to this restaurant. During my first experience, the food tasted stale since we arrived close to closing time. Unfortunately, this time was not much better. We had to wait about 15 minutes just to place our order, and there was only one person working the line, who was quite slow. There was another woman in the back who seemed to be occupied with something else and refused to assist him. When she finally did come out, she took my sandwich from the oven, wrapped it up, and didn’t even ask what I wanted on it. When I mentioned that I wanted jalapeños, she told me it was too late since it was already wrapped and that I could have them on the side. To make matters worse, I witnessed her rudely tell a man that she didn’t speak Spanish in a very disrespectful manner. Overall, the customer service was disappointing.

We Door Dashed our dinner from here and all of our sandwiches were wrong. We ordered 2 turkey sandwiches and 1 meatball marinara. They put less vegetables on al... read more We Door Dashed our dinner from here and all of our sandwiches were wrong. We ordered 2 turkey sandwiches and 1 meatball marinara. They put less vegetables on all of our sandwiches than we asked. They didn't put any sauces on our sandwiches and we ordered raspberry cheesecake cookies and they put chocolate chip. I can understand a mistake here and there but they deliberately messed up our entire order. Especially because on the receipt it showed exactly what we ordered.

The line was huge! Turns out they are more concerned about counting the number of vegetables instead of just making a good sandwich. When I asked for more they... read more The line was huge! Turns out they are more concerned about counting the number of vegetables instead of just making a good sandwich. When I asked for more they give pushback. I understand having to follow a default menu but if someone wants more you get it right? That’s how it’s been at every subway my whole life. I ended up with twice as many veggies as I should have and it still tasted like I was eating a foot long loaf of bread sprinkled with vegetables. This isn’t the first time either. I came back today because I was hoping this would have changed since my experience at the Spanish fork subway is night and day. Worth the extra drive to go there. I rated 3 stars and not one though because even though I’m still hungry it’s good portion control and if it wasn’t for the poor service here I never would have discovered Jersey Mikes which has been awesome.

I had a disappointing experience with the customer service. It felt like my presence was an inconvenience to the staff. Additionally, the hours posted aren't ac... read more I had a disappointing experience with the customer service. It felt like my presence was an inconvenience to the staff. Additionally, the hours posted aren't accurate; I arrived at 10:30 AM expecting them to be open as listed, but they weren't. They should be opening at 9 AM every day. The staff also seemed indifferent, as they saw me come in but chose to ignore me while chatting in the back room. What happened to good customer service?

I placed an online order, but when I arrived, there was nobody there to help me. I ended up being charged for food that I never received. It feels like Subway i... read more I placed an online order, but when I arrived, there was nobody there to help me. I ended up being charged for food that I never received. It feels like Subway is heading towards closure. I definitely would not recommend it.