Jack's - Springville

I ordered the 12-piece nugget meal, and it was enjoyable. However, there weren’t very many fries included, and it only came with one sauce cup that was less tha... read more I ordered the 12-piece nugget meal, and it was enjoyable. However, there weren’t very many fries included, and it only came with one sauce cup that was less than half full. The sweet tea was quite good, and the service was friendly.

Stopped to use the restroom on our trip. I am so glad that we didn't eat there. The bathroom was absolutely horrible. No trash bag in the can. It was just layin... read more Stopped to use the restroom on our trip. I am so glad that we didn't eat there. The bathroom was absolutely horrible. No trash bag in the can. It was just laying on the sink. Soap dispenser had a puddle of soap on the floor the size of a salad plate. Soapwas everywhere! The stall( 1 in particular) had trash laying all over the floor. Very disgusting. If the customer area is thisbad I do not want to even think about how bad the employee area may be!!!

My burger was ready in about three minutes, but it took the poor guy an additional 20 minutes to start plating my wife's chicken dinner. Finally, a staff member... read more My burger was ready in about three minutes, but it took the poor guy an additional 20 minutes to start plating my wife's chicken dinner. Finally, a staff member came out from the back to help, but instead of assisting, he focused on the woman in the drive-thru, which inadvertently slowed things down even more for everyone else. There were only four of us in line, and it really shouldn't have taken more than five minutes to serve us. This was not a case of being understaffed due to the pandemic, which one could understand. As for the food, it was decent but not exceptional. The burger and chicken were good, but the mashed potatoes and mac and cheese were lacking in flavor.

I really enjoy my local Jack's, but I think they need to implement a system that ensures at least one employee is dedicated to customer service at all times—per... read more I really enjoy my local Jack's, but I think they need to implement a system that ensures at least one employee is dedicated to customer service at all times—perhaps a manager or a designated staff member. It might also help if all employees received training on the importance of customers to their jobs. The food is usually good; the chicken breast and sandwiches are always satisfying. However, I sometimes feel like the staff may not be very friendly, and frankly, it seems like they may not appreciate most customers. It could be that upper management is complacent with staff training and retention since the next Jack's location is 10 miles away and competition is low in this small rural area. I would be more inclined to spend my money there if the atmosphere felt more welcoming when I walked in.

The drive-thru can be quite busy and may take longer to receive your order, but it's absolutely worth the wait because the food is significantly better than wha... read more The drive-thru can be quite busy and may take longer to receive your order, but it's absolutely worth the wait because the food is significantly better than what you find at standard fast-food restaurants.