Wendy's - Springfield

Delivery Services, Bacon Mozzarella Burger, Fast Food
Menu
Full menu with pictures, prices and categories.

Wendy's

Wendy's
2.6 / 5 (1556 reviews)

Description

Wendy's offers a mixed dining experience, with some patrons praising fresh, delicious food and crispy fries, while others lament long lines, overwhelmed staff, and missed orders. Frequent complaints include cold food, missing items, and subpar customer service, leading to frustration among diners. While some enjoy well-prepared items, such as the Breakfast Baconator, and find great deals using coupons, others feel let down by inconsistent quality and a lack of attention to detail. Overall, the restaurant's reputation hinges on the prevailing inconsistency in service, food, and atmosphere, leaving many questioning their return.

Last update: 17.01.2026 from: User

Feedback

★ 2.6 / 5 from 1556 reviews

This is by far one of the worst fast food restaurants I've ever visited. The service is consistently terrible, and the food is absolutely horrific. The staff are rude, and I had to sit in the drive-thru for half an hour, only to be directed to a kiosk, where I waited an additional 15 minutes. I would highly recommend avoiding this Wendy's; they should seriously consider closing down.

Spicy chicken sandwich is just bad. Chicken tough as leather, quarter sized slice of tomato. Not like they used to be.

Every time I come here it a long wait and my food is never right or missing. This is the Second time I got a 4pc nugget that had 3 nuggets. And when I mention it I get looked at crazy. And this is the second time I got a sandwich with bacon crumbled and not the 2 slices it should be. I will not be coming back to this location. Too much of a long wait and definitely don’t get your money worth or good customer service

It's no surprise that this Wendy's has been around for so long. The food is spot on and fresh, and the fries are crispy and hot. I ordered the Asiago chicken sandwich, and I will definitely be returning!

tyler-1
04.09.2023

I had a pretty great experience at the restaurant. I used some coupons from the app and scored a fantastic deal. The meal was enjoyable, and the fries were hot and crispy. I have no complaints at all.

FAQ

You can watch major sporting events on a screen / TV right in the restaurant.

The restaurant also takes various credit cards.

More information

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