Wendy's - Springfield

Delivery Services, Sriracha Chicken, Premium Lemonade

Wendy's

★ 3.9 / 5 (2450 reviews)

Wendy's on Republic Road is a mixed bag of experiences, showcasing inconsistency in both service and food quality. While some patrons celebrate its hearty offerings—particularly the bacon double stack and freshly made fries—others lament over undercooked items and misplaced orders. Manager Josh is often highlighted as a positive force, effectively managing large orders and fostering a friendly atmosphere. However, issues with staff professionalism and customer service, particularly regarding handling complaints, have been noted. Overall, while the restaurant remains a favorite for many, it grapples with challenges that detract from an otherwise enjoyable dining experience.

Last update: 17.01.2026 from: Stirling

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★ 3.9 / 5 from 2450 reviews

Was User at Wendy's a mag?
Really enjoy Wendy's $4 and $5 bags, their french fries are fantastic, I like the new ones with the skins and always ask them to cook them just a little bit crispier. . The burgers are perfect size, I enjoy the junior bacon cheeseburger as well as the double cheeseburger which I always ask for lettuce tomato and Mayo. Plenty of food and I'm always satisfied. View all feedback.

What User dislikes about Wendy's:
No signs of intelligence here.I have a heart condition witch I told Josh Reppe in the interview, later he fires me for it. He says that I can 't keep up because of my heart. Witch I was keeping up.... He thought we could be friends after that.Plus they put Allonis as a manager when she doesn 't wear the attire, ever. Never wears anything right. No apron, No bra, No tred safe shoes, and gots these ugly facial piercing... View all feedback.

★ ★ ★ ★ ★

I never had problems. it is always clean when I have been there. faster service. food: 5/5

★ ★ ★ ★ ★

I ordered a biggie bag with a spicy BLT, chicken nuggets, and a Dr. Pepper—it’s my must-have meal. I love everything about Wendy's food! 5/5 stars.

★ ★ ★ ★ ★

My favorite restaurant in the city! Josh, the manager, is incredibly positive and helpful. The staff is creative, and we always enjoy our meals here. Food: 5/5!

Stirling

21.08.2023

★ ★ ★ ★ ★

Josh!!! The manager was amazing! We had an $80 order with several different items, and he kept everything organized and remembered who ordered what! He made the experience truly enjoyable.

Laura

21.08.2023

★ ★ ★ ★ ★

I take part of the blame for not double-checking the receipt and showing it to them. However, the staff could have done better by paying closer attention to my order. Normally, I won’t complain, but the way this employee handled the situation was off-putting. She made it seem like I was in the wrong for asking about the extra chocolate milk, and her attitude was quite rude. Mistakes happen—everyone is human—but being disrespectful to customers isn’t acceptable. All of this could have been easily avoided if she had just checked the order, as I had actually paid an additional $1.69 for that second chocolate milk. By the end of it, I had two unhappy kids: one without her toy and the other without her chocolate milk. Despite this experience, we still enjoy Wendy's.

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