Taco Bell - Springfield

I ordered a dish from the power menu, but what I received was completely different. I really wish I had checked the order before leaving; it would have been bet... read more I ordered a dish from the power menu, but what I received was completely different. I really wish I had checked the order before leaving; it would have been better than going through the drive-thru. At least then I could have gotten a refund.

My daughter really enjoys the soft tacos, but my son ordered nachos and cheese, and the staff forgot to include his chips with the order! read more My daughter really enjoys the soft tacos, but my son ordered nachos and cheese, and the staff forgot to include his chips with the order!

This Taco Bell usually makes very good to get my order right. They are also usually very fast and friendly read more This Taco Bell usually makes very good to get my order right. They are also usually very fast and friendly

I enjoy this Taco Bell. The store is always clean and the crew is always friendly and helpful! Also the bathroom is always clean! My orders are always right whe... read more I enjoy this Taco Bell. The store is always clean and the crew is always friendly and helpful! Also the bathroom is always clean! My orders are always right when I receive it wether I?m in drive through or dining in and the food is always hot andwrapped nicely!! I recommend this Taco Bell for all 3 meals and snacks through the day!

Additionally, when I mentioned that I ordered for myself but the name on the order was my husband's, the staff member didn’t acknowledge my order. Instead of ch... read more Additionally, when I mentioned that I ordered for myself but the name on the order was my husband's, the staff member didn’t acknowledge my order. Instead of checking, she insisted that I didn’t have an order, even when I showed her the confirmation from the app. Overall, it was the worst experience I've ever had, and I definitely won't be returning. I shouldn’t have been told not to come back—I was already planning to avoid this place due to their lack of customer service. Where was the manager during all of this? If that was her, she really needs better training or support.