Subway - Springfield

The lady did not listen to me at all when ordering, I had to repeat myself after every single thing I asked for. And they replaced the sweet onion with a teriya... read more The lady did not listen to me at all when ordering, I had to repeat myself after every single thing I asked for. And they replaced the sweet onion with a teriyaki sauce and they don't even tell you until it's on you sandwich. It's not good btw so Iget home and my sandwich sucks.

Careful when ordering here apparently when you order a turkey sandwich it's OK to use tuna instead. Staff that I spoke with then I called to tell them the mista... read more Careful when ordering here apparently when you order a turkey sandwich it's OK to use tuna instead. Staff that I spoke with then I called to tell them the mistake didn't care at all. No apology or attempt to correct the issue. Simply pawned me off ondoordash even though I didn't order through doordash

The manager and the gentleman (im soooo bad at names) are the definition of customer service. I've been in customer service for 16 yrs and I'm an office manager... read more The manager and the gentleman (im soooo bad at names) are the definition of customer service. I've been in customer service for 16 yrs and I'm an office manager and these are the kind of employees that are rare!! They deliver something special . Kindness,thoughtfulness, amd a personal touch to every encounter makes all the difference no MATTER where or what business your enteringinto. I hope these employees get the recognition they so very much deserve!

Careful when ordering here apparently when you order a turkey sandwich it's OK to use tuna instead. Staff that I spoke with then I called to tell them the mista... read more Careful when ordering here apparently when you order a turkey sandwich it's OK to use tuna instead. Staff that I spoke with then I called to tell them the mistake didn't care at all. No apology or attempt to correct the issue. Simply pawned me off on doordash even though I didn't order through doordash

I had a frustrating experience when ordering at this restaurant. The staff member didn’t seem to pay attention to me, and I had to repeat everything multiple ti... read more I had a frustrating experience when ordering at this restaurant. The staff member didn’t seem to pay attention to me, and I had to repeat everything multiple times. To make matters worse, they swapped out the sweet onion for teriyaki sauce without mentioning it until my sandwich was ready. I really didn’t like the flavor, and when I got home, I was disappointed with my sandwich.