Kfc - Springfield

The food was tasty, and the service was prompt. We asked for legs instead of wings, and the staff member mentioned she would do her best to meet our request. Ho... read more The food was tasty, and the service was prompt. We asked for legs instead of wings, and the staff member mentioned she would do her best to meet our request. However, when we got home and opened our order, we discovered wings mixed in with the rest of the chicken. It would have been preferable if she had just let us know that they couldn't fulfill our request at that moment.

The food was delicious, but the wait for our order was quite long. We only ordered two pieces of chicken, one side, and a sweet iced tea, and we used the drive-... read more The food was delicious, but the wait for our order was quite long. We only ordered two pieces of chicken, one side, and a sweet iced tea, and we used the drive-thru. Unfortunately, it took a while for our food to be ready!

The chicken was excellent, but the prices are outrageous. They've doubled their costs, and it's simply not worth the money. An 8-piece bucket of chicken was $36... read more The chicken was excellent, but the prices are outrageous. They've doubled their costs, and it's simply not worth the money. An 8-piece bucket of chicken was $36—are they out of their minds? I wouldn't recommend this place when there are other options with great chicken at much better prices.

The lobby closes at 7 PM, and even though Google indicates that they're open until 10 PM, I've never seen them operating past 8 PM. The food is acceptable for a... read more The lobby closes at 7 PM, and even though Google indicates that they're open until 10 PM, I've never seen them operating past 8 PM. The food is acceptable for a KFC, but I have to say that this location isn't very impressive.

After ordering, I again asked them to repeat my order at the drive-thru window. They had the order wrong and said they would correct it. Got the order and it wa... read more After ordering, I again asked them to repeat my order at the drive-thru window. They had the order wrong and said they would correct it. Got the order and it was wrong again, in a complete 3rd option way. Just wrong. Younger people working there but Idon't think they're listening or absorbing the information that they hear. The chicken wasn't very good, either. I don't likeleaving reviews like this. I like KFC. But how else will things change if we don't say something? They didn't give a receipt,either or I would have called them about it. (My fault for not checking that)