Kfc - Springfield

My dad and I decided to order a 16-piece meal along with three additional sides for our large family. The total came to $53, but the cashier asked us to hold on... read more My dad and I decided to order a 16-piece meal along with three additional sides for our large family. The total came to $53, but the cashier asked us to hold on as she believed she could find a cheaper option for us. She ended up adjusting our order and saved us $6! Additionally, she double-checked our bag to ensure we had everything we needed. KFC always serves great chicken, and their biscuits are fantastic, but the exceptional service really stood out.

This is definitely my favorite KFC! The chicken is always excellent, and the service is usually good as well. However, on my last visit, I was a bit disappointe... read more This is definitely my favorite KFC! The chicken is always excellent, and the service is usually good as well. However, on my last visit, I was a bit disappointed. When we approached the counter to order, we asked a young woman to clean the mess on the surface. She gave us a strange look and ignored our request. To my surprise, she placed our order right on the sticky mess on the counter. Her unfriendly attitude was off-putting, but the chicken, as always, did not disappoint—it’s still the best!

The chicken sandwiches are incredible—absolutely fantastic! The food is always delicious and reliable. read more The chicken sandwiches are incredible—absolutely fantastic! The food is always delicious and reliable.

I encountered a problem with a premium food delivery that wasn't KFC's fault, but manager Heather truly went above and beyond to fix it. Her customer service an... read more I encountered a problem with a premium food delivery that wasn't KFC's fault, but manager Heather truly went above and beyond to fix it. Her customer service and problem-solving abilities are outstanding. She genuinely cared about the issue I was facing and made sure I received my chicken! Thank you, Heather, for your assistance!

KFC is absolutely the place to go! The service was outstanding and quick. Everything we had was delicious, although the biscuits were a bit hard and not warm. T... read more KFC is absolutely the place to go! The service was outstanding and quick. Everything we had was delicious, although the biscuits were a bit hard and not warm. The meal was so enjoyable that I didn't even feel the need to mention anything. I'm excited to visit again!