Kfc - Springfield

My dad and I decided to order a 16-piece meal along with three additional sides for our large family. The total came to $53, but the cashier asked us to hold on... read more My dad and I decided to order a 16-piece meal along with three additional sides for our large family. The total came to $53, but the cashier asked us to hold on as she believed she could find a cheaper option for us. She ended up adjusting our order and saved us $6! Additionally, she double-checked our bag to ensure we had everything we needed. KFC always serves great chicken, and their biscuits are fantastic, but the exceptional service really stood out.

This is definitely my favorite KFC! The chicken is always excellent, and the service is usually good as well. However, on my last visit, I was a bit disappointe... read more This is definitely my favorite KFC! The chicken is always excellent, and the service is usually good as well. However, on my last visit, I was a bit disappointed. When we approached the counter to order, we asked a young woman to clean the mess on the surface. She gave us a strange look and ignored our request. To my surprise, she placed our order right on the sticky mess on the counter. Her unfriendly attitude was off-putting, but the chicken, as always, did not disappoint—it’s still the best!

The chicken tenders at KFC were the best I've had in a long time! The coleslaw was also fresh and delicious. Overall, the entire meal from the KFC menu was fant... read more The chicken tenders at KFC were the best I've had in a long time! The coleslaw was also fresh and delicious. Overall, the entire meal from the KFC menu was fantastic!

The extra crispy chicken is incredibly tasty. You can't go wrong with the pot pie or the famous bowl, either. They also have the best mashed potatoes and colesl... read more The extra crispy chicken is incredibly tasty. You can't go wrong with the pot pie or the famous bowl, either. They also have the best mashed potatoes and coleslaw around!

I encountered a problem with a premium food delivery that wasn't KFC's fault, but manager Heather truly went above and beyond to fix it. Her customer service an... read more I encountered a problem with a premium food delivery that wasn't KFC's fault, but manager Heather truly went above and beyond to fix it. Her customer service and problem-solving abilities are outstanding. She genuinely cared about the issue I was facing and made sure I received my chicken! Thank you, Heather, for your assistance!