Head West - Springfield

I am not familiar with the man who was working on Thursday, December 9th, but he was excellent. I ordered a Turkey, bacon, ranch sub with added pickles and it w... read more I am not familiar with the man who was working on Thursday, December 9th, but he was excellent. I ordered a Turkey, bacon, ranch sub with added pickles and it was the best sandwich I have ever had from HeadWest. He was very friendly and skilled at his job. I hope he reads this review at some point!

Interesting place. Great chicken salad on sweet bread with the basics . They will heat it up for you. We usually have them cut it in half. That 's plenty for us... read more Interesting place. Great chicken salad on sweet bread with the basics . They will heat it up for you. We usually have them cut it in half. That 's plenty for us.

I ordered ahead from Head West, and my sandwich was fresh and hot upon arrival—so convenient! Their Reuben sandwich featured a generous portion of corned beef a... read more I ordered ahead from Head West, and my sandwich was fresh and hot upon arrival—so convenient! Their Reuben sandwich featured a generous portion of corned beef and sauerkraut on fresh rye bread. Definitely the best I've had on their menu!

The staff preparing the sandwiches rushed me, making me repeat my order five times, even though I was the only customer there. When I finally got to the car, I... read more The staff preparing the sandwiches rushed me, making me repeat my order five times, even though I was the only customer there. When I finally got to the car, I discovered they had forgotten the mac and cheese, which, honestly, I wish I hadn’t ordered in the first place. I'll give this location another chance since it's close to my home, but I've definitely experienced better customer service at other places. I love Head West, but they could improve in a few areas. Also, charging $6 for a small salad that is basically just lettuce feels excessive. One dressing option isn’t sufficient, especially at that price.

We've been fans of Headwest for many years, but our experience tonight may have changed that. We called at 7:45 to confirm that the restaurant was open until 9... read more We've been fans of Headwest for many years, but our experience tonight may have changed that. We called at 7:45 to confirm that the restaurant was open until 9 PM. However, when we arrived at 8:20, we found it closed because the staff had chosen to shut down early. They refused to reopen to serve us. While we understand that short staffing and unexpected circumstances can happen, it is unacceptable not to adjust operating hours or hire additional staff to ensure proper service. This was incredibly frustrating.