Dunkin' - Springfield

Very slow had to wait a long time for 1 ice coffee. read more Very slow had to wait a long time for 1 ice coffee.

Bout there business won't be waiting for hours if wrong will correct read more Bout there business won't be waiting for hours if wrong will correct

Nine times out of ten, the coffee is either burnt, stale, or prepared incorrectly. The customer service is usually poor, and it's uncommon to encounter friendly... read more Nine times out of ten, the coffee is either burnt, stale, or prepared incorrectly. The customer service is usually poor, and it's uncommon to encounter friendly staff. There is a noticeable lack of professionalism, with employees often speaking about customers within earshot. I’ve been a regular for a long time and can confidently say this is my experience.

The service offered by the staff is quite disappointing, and there are also serious security concerns. read more The service offered by the staff is quite disappointing, and there are also serious security concerns.

I was never addressed by the staff in the service area. They informed me that they were closed and that it wasn't the right time. It was absolutely terrible! Th... read more I was never addressed by the staff in the service area. They informed me that they were closed and that it wasn't the right time. It was absolutely terrible! The employees had a really terrible attitude! I would rate it -100/10.